Later one evening, after their technician replaced a part, my washing machine would no longer spin/drain. I called the following morning (Tuesday) asking for them to come out and repair the issue (at least the machine ran before the part replacement). In spite of the situation they would not add me to their schedule for that day's repairs (in addition, I explained my wife was preparing to visit a 3rd world country for volunteer work, and I just needed to wash her clothes). When I sought an explination why they chose not to schedule me, the secretary and the owner could only recite: we only service that area on Monday and Wednesdays.
more