Recently took a newish $120 blouse for its first drycleaning, and picked up the shirt on April 8th to find that the gold pattern (that was on the front and back) was now completely stripped off of the front. The shirt was packaged for pickup so only the back was showing--so clearly they only cleaned the front, and hoped I wouldn't notice . I asked the woman at the front, and she said to leave the blouse there, and the manager would call me back to discuss.
10 days later--I still haven't received a call, and I called back last week to learn the manager is now on vacation, and would not be able to call back. I went back to the store in person today (April 19th) to retrieve the shirt because I became concerned I would never get it back, since I paid in cash, and didn't receive a receipt, and as time goes on, I would have no proof that they had the shirt. So I picked it up today, and am taking it to another drycleaner to attempt to have it fixed. I assume that they will just strip the rest of the gold off so at least I will have a consistent shirt.
Bottom line--Anton's in Billerica has horrible customer service and I would never recommend anyone take their clothes there.
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