I order from Anna's on Harlem on an average at least once a week. If we have company and I'm short on time, I order more. If I have a party, I think of Anna's first ... or at least I did.\r
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My daughter ordered a pizza there last night. When she arrived to pick it up, she was told they had given it away to someone else, and she would have to wait for them to make her a new one. Strike 1 in my book: You tell the customer how sorry you are, and then you tell them you will deliver their piping hot pizza to their home. While she was sitting there, the lovely woman up front went in back and asked about compensating her for her inconvenience. She heard what was confirmed today as the owner (or owner's husband), Jason, laughing in the back as he told the counter person to ""just give her a piece of cheesecake"". Meanwhile not only did she have to wait for their error to be corrected, her fried mushrooms grew stone cold ... AND she heard them on the phone calling the people who they gave her pizza to and offering THEM an entirely free pizza to make up for this inconvenience. Strike 2. After taking the time to calm down, she called today and spoke with Jason - yes the same Jason, who, after hearing her complaint, never offered one word of apology nor the slightest gesture of amends ... instead, while Jess's voice remained at a conversational level, with her words carefully chosen, HIS voice continued to raise, up to and including the point that I could clearly hear him yelling into her phone from my position across the room. Strike THREE ... and Anna's on Harlem ... you are OUT.
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