Ann Taylor

Took forever to get someone to open a dressing room. And, when I did go to make a purchase, I waited for a long time to be checked out and the person at the counter did not even make eye contact with me. more

After waiting 15 minutest in line, with 4 other customers while 5 people were behind the counter not helping any customers, I finally tried to return a pair of pants that had 2 ripped seams. They refused to take my return even though the merchandise was obviously defective. The store manager came out (one of the original 5 behind the counter) and told me there was nothing she could do, even though all I wanted was the same pair of pants, not defective with ripped seams. She was incredibly rude and not helpful. Obviously, her store is doing well enough they do not need to sell high quality clothes or offer and bit of pleasant customer service. I hope this is not how all Ann Taylor stores run, because this behavior does not promote repeat customers. more

Ann Taylor is a store that sells clothing for middle aged women and is stylish, yet casual. I like the environment of this store because it's so relaxing and the clothes are my favorite. The price can be expensive, but when the sales are on, I'm there! Great service and return policy. Also, neat store. more