I got my puggle from Canine Corral and took him to the vet the store worked with since it was suppose to be a 'free' visit. The vet was fine, asked me if I planned to fix teh dog and said he wanted him back for another booster the front desk would set me up. I went the front desk, they asked me when I could come backand rang me up for $134 I gave them the next date I was available and they printed out an invoice. I asked how much the procedure would cost and they said 350. I told them I would be taking him somewhere else for that. The woman said I wouldn't need to bring himbackso soon and rescheduled him for the following week. I asked her what the deposit was for, she said it was for the neutering but that I can just use it towards my next visit. In the meantime I decided it was not worth driving 45 min to take to this place. So I found an amazing place in Sayville and called to cancel my appointment at Animal Wellness ctr. When I asked them about my credit there, they said that they would call me back since I had used my care credit account. A few days go by, I called again, they said I would need to speak to the office manager and she would call me back. A few more days go by and I call again, finally speak with the office manager. Not only was she rude but tried to say I was lying that no one documented my credit. I told her that I had my pups chart faxed to me earlier since I wanted a complete record for him at the new place and they noted in the chart that I was suppose to get a credit. She said that there was nothing she could do, especially since I was not planning to return. I had my new vet in Sayville go through everything they did, he said they were going to give my pup boosters that he did not need. The supplements they had me giving him were too much. The one for the healthy coat was too big in size and would go bad before I was half way through and it was not necessary to give him three different kinds of supplements.
Pros: None, non-management staff were nice to my puppy
Cons: Office appearance, Office manager is rude, they overcharge
more