Animal Emergency Center

We just came back from AEC and I am already writing a review. We waited for 30 min for the doc to come in, he left saying he was gonna get us a price quote on what we should do for our dog's leg. 20 min goes by and he comes back in and says we should give him a pain shot. they take him into the back room away from us and 15 min goes by and we know a shot doesn't take that long. my husbands saying "hello" asking for someone and no answer. We catch a nurse walking by and ask whats going on and she says there's a dog dying so we have to wait...my husband said all we want is our dog with us and not in a back room for who knows how long. She continued to argue and left the room. 10 min later a nurse comes in with our dog saying how we are rude and that at a real ER if they were having an emergency we would be waiting hours and it was rude to "yell"...meaning when we were trying to find someone. I say "we wouldn't have cared about waiting we just wanted him with us, we had no clue what was g more

I have had to take my dogs (two dogs three different times) and the ladies there are so kind and helpful. The first time was when my little boxer got into something and was severly dehydrated after throwing up several times at home while I was at work. I took her to the ER as soon as I got home from work and saw that she had thrown up so much. I believe she was knocking on deaths door. They had her all fixed up by the next morning. The second time, I took the same dog when she was bit by a pit bull who was walking in the neighborhood. The ladies were super outstanding! The third time, my big boxer was having seizures. They took him back right away and allowed me more time with him! I feel these ladies (I hadn't seen a man working there.) are super! The price is higher than I want to pay, but those ladies have never made me doubt their abilities, so I believe the price is worth the care they give! more

I have never personally visited this Emergency Clinic. But I have been reading the reviews about it because I am a student interested in going into Emergency Medicine. I would just like to say that Animal Medicine is very difficult because, unlike humans, they cannot tell us what's wrong with them. "Unecessary tests" are often very necessary processes to determine the cause for an illness. Many people don't realize that Veterinary Medicine is often a guessing game without performing these tests. In human ERs the prices are quite comparible. I'm not sure why people expect Animal Exams to be any less costly. Isn't there a huge debate over human healthcare prices right now? I don't know about anybody else but I can't afford thousands of dollars either to spend on some unforseen illness or injury to myself or my animals. But that's the Catch 22. The doctor's shouldn't have to bite the bullet and provide these services for free either. It costs money to treat animals and make them better. B more

Our beautiful, beloved Toby is gone. We will never forget the sickening "whump-whump" of the tires as he and his brother Barney welcomed us home in our driveway for the umpteenth time, nor the sounds a mortally wounded dog makes, trying to get up but unable, yelping in terror and pain. Our Vet-Hospital Doctor-on-call met us at their clinic and after a quick evaluation said that he needed to go to the Animal Emergency Center in Collinsville. It was an hour away but we made it in less, and Dr. Anheuser was waiting for us. She offered lots of sympathy and some slight hope, the first futile but appreciated, the second clung to like drowning people to a scrap of lumber. Over the next four days they did their utmost with medication, testing and transfusion, and loved him like we did. But in the end we came to see that we were doing him no favors by keeping him alive and they were in ultimate agreement that we needed to put him down for his own sake. At least they had been able to keep him pa more

We were experiencing some problems with our basset marley. her back was aching and she wouldn't want to move. They gave her xrays and yes tried blood work but being knowledgeable saves money... no blood work is necessary with a bone issue... we did a simple panel to tell if she would tolerate the meds..most of the posts on here are inaccurate at best... of course its pricey.... its an emergency... vet medicine is not like human medicine... alot of trial and error unfortunately How many unnecessary tests did your hospital run the last time you were at the er. better to be safe than sorry.... I do recommend this facility and Dr. Mollet who was very caring.. and explained everything very well... she seemed not comfortable until all our questions were answered including the ones we had after we left... here's another tip... the buzzer on the door.. is to prevent animals from running out when the door opens... more

Great job with fixing bulging eye on a shih tzu, pricey though. Wish care credit could be extended, lady at front desk told me I would have to call care credit to extend it to 6 months - called care credit and the provider has to extend it. Coming up with 700.00 for a procedure you were not prepared for is hard. Paying that off in 3 months time, even harder. Not having a pirate for a dog - pricey! Pros: Open all night Cons: Need to extend time for care credit more

I have never been amongst people who work with animals that are so cold hearted & uncompassionate I have had my 4rd HORRIBLE experience with these people. I had to put my cat down after having a horrible prolonged seizure...they charge $75 dollars extra to allow you to be in the room with your animal when it passes. They are a heartless organization and only out to rip people off in there most vulnerable state. How do they sleep at night....I DO NOT RECOMMEND more

We live over an hour away and they were the only doctors who would answer our questions at night. They were so gracious with Bear when he was so sick. They made sure we knew the options and respected our choices. more

If you want the best treatment for you beloved pet, ask for Dr. Anheuser or Dr. Kinnunen. They are by far the best doctors on staff and will NOT perform unnecessary tests on your baby. Both genuinely love animals and IT SHOWS!!! more

I am on the border for this hospital. If it is a serious emergency by all means go, but if it can wait you'd best wait for your regular vet. They are driven by the almighty dollar!! I thought an animal's life would matter as much as a person. If you go to a human emergency room, it states "You have the right to treatment regardless of your ability to pay." We found a litter of abandoned kittens. We have been taking care of them and bottle feeding for 2 weeks. One of them didn't want to eat and became severely dehydrated...I have been around animals long enough to know that it needed subcutaneous fluids (injected under the skin) to rehydrate it. I called them to see if we could bring it in for an injection. She said it would be $35 for the injection, which was fine, but then she told me that is would be an additional $75 for the office visit. We do not have any spare money right now at all. We are barely hanging onto our house, but being animal lovers, we are trying to save these babies more

The Animal Emergency Center is located in Collinsville, IL and is the nearest emergency for the Metro East area. They are open when all the other veterinary offices are closed, and they are open on holidays. The office is nice and they have lots of up to date equipment. They are wonderful to have around when you have an emergency with your pet, however, they often over treat and perform tests that are unnecessary. So watch carefully. And the prices are high. So be prepared. PROS: having an animal ER for pet emergencies. CONS: perform unnecessary tests and pricey more