We had taken our cats there for a couple of years - they were always OK, never really thought they were the greatest, but they were close and we never had any real problems until recently. One of our cats is diabetic and needs daily insulin injections. When we started to run low on insulin, we called to order a refill which usually only takes one day to arrive. The assistant took the order, but never bothered to tell us that the doctor was out of town that week and that there was no one else who could order the insulin (apparently they didn't even have another doctor they could call on for things like this). After a couple days, we called to see where our insulin was and that's when they told us they would not be able to order it that week. This was bad enough, but we knew we could stretch out the remaining insulin even though it meant cutting back a little on the dosage to make it last until Monday. Unfortunately, and this was what made us furious, after we were ASSURED we would have the insulin by Monday afternoon, we once again didn't hear from anyone that day and, when we called, we were told it was now on BACKORDER and would take a couple extra days. By this time we were completely out, so we asked the doctor to give us a prescription that we could get it somewhere else. He said he would but ONLY if we paid for the order that had already been placed. That was an absolutely ludicrous demand on his part! It was THEIR error and they should have been doing everything they could to make sure we could get our cat's medicine even if it wasn't from them! They could very easily have kept that order in their inventory for either their own use or for the next time someone needed it for their cat. At this point, we said that we would no longer be bringing our pets there because this was absolutely unprofessional. 5 minutes later, they called back and, gee, miraculously, a bottle of insulin had been found (they probably had some their in their inventory the whole time). We took that but still asked for a written prescription and for copies of our records with them, which were provided. Now, it doesn't end there. The next time we needed insulin, we decided to go through 800PetMeds since we did have the prescription. PetMeds called us later and said that the vet was refusing to verify his own prescription because our cat was not his patient any more. Fortunately we had it in writing from him and we basically had to call him and threaten a lawsuit if he did not honor his own prescription. It appeared he was just playing a game of ""sour grapes"" rather than truly caring about an animal's life. This is NOT the kind of person we want caring for our animals.
As a PS, a good friend of ours recently boarded his dog with them while he was out of town. He picked up his dog and found her feet torn up and bleeding, and the staff there had ""no idea"" how that had happened, and admitted to having let her run loose in the office while they were closed. Could this place be any more unprofessional?
more