Dr. Pei was very good to us, and the staff are generally friendly.... but we won't be going back. In short, we believe Dr. Stroberg (the surgeon) overcharges outrageously, uses scare tactics, and is competent but cares more about his bottom line than the care of the animal.\r
\r
- In our initial consultation with Dr Pei we were told that 5 lumps on our Miniature Schnauzer would cost about $730 to remove in a written estimate. We were told it probably wasn't necessary unless the lumps increased in size. The lumps grew, and 6 months later we dropped our dog off for surgery, and were told that our ""estimate would have to be reviewed with Dr. Stroberg."". Long story short: it ended up costing $1300!\r
\r
- Insult to injury: we had a protective E-Collar (cone) for our dog once he got home, and the vet tech said it wouldn't be necessary to charge us for one if we brought it to them. Dr. Stroberg disagreed, and insisted on charging us $15.50. This E-Collar ended up tearing into our poor dogs skin because it is fastened with a string, and it was so tight that he couldn't move without it rubbing into him. The dog was in recovery from surgery, they used a collar that hurt him further, and charged us for it!\r
\r
- Ursula, the woman who runs the front counter, always complains about how busy she is and never returns calls in a timely manner. She took a call while we were there, complained to the people on the phone how busy she was, then got ""busy"" complaining to me about how loud the bird is. We have repeatedly not received information in a timely manner or when promised, even in urgent situations.\r
\r
- The last straw was that unfortunately we had an urgent matter w/ our dog again (coughed up blood) and my fiancee hesitantly took him in, only to be hit with a ~$450 diagnostic test series, without options initially. They recommended that we run the full gammet of testing and Dr. Stroberg himself badgered me later for not doing it. We ended up only doing the blood work at a much lower price, but feeling like we might be putting our dog's life at risk. Later, when I asked Dr. Stroberg to explain results in a non-technical manner, he was rude and said ""I'm sorry, I thought you wanted to understand what was going on with your dog."" After some explanation, he admitted that it was most likely a parasite and a more expeditious route would be to simply give him medication. This likely saved us a couple hundred dollars!\r
\r
- If you want to judge for yourself, call their phone number. At the time of this writing, if you are put on hold, you might hear an advertisement about how not cleaning your dog's teeth will shorten it's life! Ridiculous.\r
\r
I hope that you find this useful. Please consider another vet before you go here, or at least ask for Dr. Pei instead, as he was good to us but not the doctor in charge.\r
\r
After reading this review on another website, he proceeded to chastise my fiancee (not me) for writing this review, and in my opinion, acted childish and unprofessionally.
Pros: Vet techs are friendly, nice building
Cons: Everything else
more