I placed 3 online orders on 12/13/2011, my credit card was charged but no order was sent. I sent an email inquiry and received no response, and when I called 12/29/2011, the person said, ""No, that hasn't gone out yet. We got a big shipment just before Christmas."" He asked if I still wanted the orders sent, and I said that I did not and wanted the orders cancelled and my credit card refunded. I cancelled orders totaling almost $500, and they did not seem to care! A real Grinch moment in our Christmas! I wanted to give NO stars.
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