Ames Plumbing & Heating Inc

Concerned about this companies integrity.\r My kitchen faucet went the day before we were to travel.I called . A technician was promised between 10am and 2PM. He didn't show up. Not a serious problem. We arranged schedules, I made phone calls , they were very busy many emergencies. By 9pm I called, explained I didn't care what time he came, I needed this fixed tonight.\r The technician came. Very nice guy, who sadly told me the news.I needed a new faucet. Between the cost of the faucet,which I needed to buy, and the service the cost was close to 400.00 dollars. But since I was leaving early the next day, he would return when I had the faucet .\r That night a neighbor askd why I hadn't called our home management company to see if it was covered on my home warrenty. I called, our builders rep came out. He took out an allen wrench and tightened the faucet. IT WASNT BROKE. It was loose.\r So what do I think, well Ames either hires incompetent technicians, OR, they are a group of scoundrels out to cheat people. Either way, that pink plumber is more like the stink plumber. Don't do it. more

BEFORE YOU HAVE THEM PUMP OUT YOUR SEPTIC TANK BEWARE. THEY ADVERTISE $195 FOR UP TO 1,000 GALLON TANK.\r THAT PRICE IS ONLY FOR ""IF"" THEY CAN LOCATE IT EASILY, AND IF THEY CAN GET TO THE TANK AND GET THE LID OFF, AND IF YOU DON'T HAVE ANY OBSTRUCTIONS OR ANY EXTRA DIGGING TO DO, AND IF YOU DON'T HAVE THEM REPLACE THE FILTER (?). IF THEY HAVE TO USE A CAMERA THRU THE DRAIN PIPES BE PREPARED FOR EXTRA $415.85. THEY WILL CHARGE YOU $125 ON FIRST TRIP IF THEY CAN NOT DO THE JOB AND THEN COME BACK AND CHARGE YOU FOR ANY AND EVERY THING THAT YOU CAN IMAGINE. MY BILL FOR PUMPING OUT TANK ENDED UP BEING $1040 FOR THE ADVERTISED $195. ASK EVERY QUESTION YOU CAN THINK OF BEFORE HAVING THEM COME. KNOW WHERE YOUR TANK IS FIRST, IT WILL SAVE YOU THAT $125 FEE FOR COMING AND NOT DOING ANY WORK BECAUSE THEY CAN'T FIND IT. GET SEVERAL QUOTES BEFORE COMITTING. more

I called Ames Plumbing after seeing a billboard on 316 for a septic pumping for a 1000 gallon tank at the price of $198. After the technician informed me that he could not pull the truck into my yard (because tow trucks cost too much if his vehicle got stuck) he explained that there would be a $39 dollar charge for each hose that he had to use, which. in my case was two. After he removed the lid, he told me there would be another $176 because my tank was ""overfull"". I declined a $400 charge for an exploratory dig to find more problems with my septic tank.The total bill ended up being $432.23. I truly felt like I was taken advantage of and will never ever consider using Ames again. more

My water heater went out on Sunday night and I called Aames because it said 24 hours. They answered the phone and insured me they would have a technician there within the hour...sure enough Scott was ringing my doorbell within the hour! He showed me their flat rate pricing system which kept the price the same even though it was a Sunday night. For my water heater and a small code upgrade it was $850.00! I was so happy and already referred them to my neighbor who decided to go ahead and replace her water heater today! I plan on posting this on every online review place just so everyone knows what a great job they did! more