Americas Windows

Our new windows were installed two days ago and we absolutely LOVE THEM. Bill and his men did an EXCELLENT job and were so professional. All were installed in one day-this was our whole house and basement. Thanks for a wonderful job. Barbara in Louisville more

Had new windows installed a few years ago. From day one the windows have been hard to close and lock - top window does not go up far enough to allow the lock to engage with bottom window. Worker from AW came out and showed us how to "adjust" windows. He was a bit snide in his remarks, as though we were too dumb to adjust them properly. They should not have to be adjusted at all! On pricing: a very high price was offered initially, but was lowered significantly The same gimmick was pulled on the pricing of the shower, which was paid in-part by the Veteran's Administration. Although the work, i.e. the installing, of the shower was okay, it is believed that the shower should have been better for the price paid. It is believed by this customer that salespersons for this firm are 'flim-flam' artists, and that they deliberately play their pricing game with all customers. In conclusion, this home owner will not have any further dealings with this firm and will continue to advise other home owners to be careful when looking for a firm that deals in windows and other home improvements. more

Love this company! We've done several projects and all have been super! Shall use again and again. more

We had a terrible experience with this company and would not recommend their services to anyone at all. We placed our original order for 5 total windows in Sept 2010 and finally in April 2011 had our service completed. Only 2 windows were installed properly and without issues upon the initial installation. There was one of the remaining 3 windows that was the wrong window entirely and then the other 2 had broken locks. This company sent out a service tech 4 different occasions to fix the locks only to send them out with the wrong parts EACH time. They also continued to mess up by ordering the wrong window 2 additional times even after the sales rep came out to verify the type of window to be ordered. This company had no sense of urgency in completing their job and had poor communication and customer service all the way up the chain to the actual owner, Bruce, who was very rude. Only after speaking with the owner twice did he finally offer some sense of customer service appeasement by offering a $200 debit VISA card which barely even touched any percentage of the price we actually paid for these windows. This company overall took almost 7 months to replace 5 windows.......we could have built a house in that time! We were very unhappy with the service of this company and we are very patient customers overall. With multiple complaints and cencerns being made to the service techs and to the staff answering the phones, it took the last month for the owner to even get involved (by our request) and acknowledge there was a problem. He was unable to even report why the wrong locks were sent and could only comment that there was new staff resulting in the wrong window being ordered. The owner spoke very abrasively and had no remorse about the time frame that it took in order to complete our order. This company will never see our business again and hopefully anyone that reads this will also avoid going to America's Windows. more