American Tent was a pleasure to work with right until the actual weekend of our event. When they arrived to put up our tent, they told us that it could not go up. We said that the owner had checked the site to make sure the tent was the proper size for the site. The crew said the owner never came out to assess the site. Furthermore, the crew left without properly securing the tent, which was a problem since it was a rainy night. A family member secured the tent and the crew promised to come back in the morning. When they returned, they secured the tent, but left the temporary securing materials our family members had created right in front of the tent so the first guests who arrived had to step over them. It would have been easy to put them behind the garage and out of sight; however, the crew, after originally creating the problem, failed to provide this basic courtesy. When I called the owner to complain, stating that it was embarassment for our guests to have to walk over materials that his crew should have put to the side, he told me that I was being ""dramatic."" He rudely ended the conversation, stating that there was nothing left to discuss. This is the type of company that is wonderful until they get paid, and then they are done with you.
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