American Taxi

I used to be a frequent and loyal customer of American taxi. I fly every week so i use American taxi to and from the airport very frequently.\r \r But last week on Friday Feb 27, i had a terrible experience, which made me decided that i had to avoid American taxi from now on.\r \r first of all, the online ordering system is terrible and not reliable at all.\r \r So i called 847-253-4411 around noon on on Friday Feb 27 several times. i have talked with an operator. it seems like there is only one operator because every time i called it is the same voice. He was very rude to me, when i asked him if there would be a taxi coming and what cab number, he just kept saying that the cab driver would call me then, RUDELY hang up on me.\r \r so the cab never came, i was late. I called another American taxi number I don't remember the number, some other operator told me my taxi is not coming, he had to assign me another one. So when i went downstairs I saw a cab driver complaining that he was waiting there. I asked him why he didn't call, he said the company does not allow him to call the customer. I was really angry, because the operator from 847-253-4411 told me that the cab driver would call me. Now the cab driver said the company does not allow him to call the customer ?!\r \r So people working in American taxi are LYING to the CUSTOMER, is this how they do business? Pros: cheap Cons: late, rude, unreliable more

I too have been using American Taxi Dispatch for quite a while. Up until recently they showed up fine every time, no problems. Then things have started to go down hill. The only thing I can think if is that they maybe changed ownership. \r \r I want to say I'm not stranger to using taxis. My work sends me all over the world and my employer often hires these services for that purpose. I've taken cabs all over Asia and the Middle East and Africa. Any number of issues can arise there, but this service makes them all seem like 1st class.\r \r The times are all pre-arranged. We gete confirmation numbers and info in advance. At the beginngin, they showed up fine every time, no problems. Then some major issues came up.\r \r So... The taxi never shows up. I call and talk to a dispatcher said she couldn't do anything other than try to send another one within the hour. She was very very rude. I asked for the voicemail of her manager and got some guy, Bill I think. I was early, I was waiting 5 minutes before my scheduled pick up, so I don't know if they were even on my block or around the corner.\r \r Then, when a cab does show up 45 minutes late, the driver is irate. He is very upset that I am paying him with a company account instead of cash or credit. The guy starts screaming at me and spitting (and also simultaneously passing gas btw) and I'm feeling just like sinking down into my seat. He was scaring me near to death and did smell heavily of smoke.\r \r Eventually we leave and I arrive ate by nearly an hour.\r \r Take these issues and more THEN multiply them by about 100. That is 2 or 3 rides a day for a few months. \r \r I have convinced our company to end their contract with these people. They gave my payroll person a hard time. Some guy in their office was getting very threatening towards my accounts receivable guy and eventually we had to agree to another 2 months.. but then we are through.\r \r Pros: they have cars Cons: evil managment, punctuality, lack of customer service more

If you live in the Aurora/Naperville avoid American Taxi. Two times in a row no shows for traveling to O'Hare. Usually late & for the second time a no show/arriving this late time arriving 1 Hour & 30 minutes after schedule pick up. Weather condition both Monday's were sunny. Driver didn't even call to say he was late. Worst company every for where time is of the essences. Cons: No show more