American TV & Appliance

I purchased 2 sofas and a recliner, all in leather. I fell for buying the 7 warranty for $229 which would cover any problems with the leather. They said even if you poke a screwdriver into the leather, it would be covered. I called for service after 3 years for some scratches in the leather and some places where the color wore off. They told me that the company that held the warranty (Stainsafe) had gone out of business. I said that they sold me the warranty and they honor it. They said they were trying to honor the warranty and asked what needed repair. I told them and they said those items weren't covered by warranty.\r When I asked for an explanation, they could not answer me as to what would be covered. My take....nothing is covered.\r Don't waste your money on a warranty and don't believe their sales people.\r I won't be going back there after being duped for $229.\r more

We've bought thousands of dollars worth of electonics and furniture from American Tv over the years. This is the first time we have ever had a problem with a product we purchased, and we were always in the store to buy something, so I guess that's why we were never treated badly before this. more

Has anybody else had trouble with service on big screen tv? Service person starts to work on it, then, 20 minutes, later says that a major part is shot, there's no replacement, offers info on dismantling for garbage, tries to give info on new set to purchase. Seems strange... more

Not to defend nor promote it, I am just replying to one response. If a delivery is being made to a home, you should have your infant children in there crib and your pets put away. Pros: enough variety Cons: nothing specific more

This company is the worse - I have had nothing but problems with this company. First our furniture was delayed by 3 months. The non-English speaking delivery drivers had an attitude and left the my doors open - which my son almost fell down the stairs and I almost lost my 4 cats due to them not closing doors. They also placed my couch in the center of the living room when asked to place it where the old one was (they didn't do it) they tried to get in my kitchen to put my lamps in there (??) NO ONE returns phone calls from this company. I was told that my purchase would be here at 1pm and it arrived some time later. Then my end tables were delayed and I was told those would be delivered personally from the manager at 1pm and those did not arrive till 6pm. Cons: Rude and don't meet contraction obligations and refuses to refund more

I went into the store in Oak Creek since is closest to my home and after 6 visits I have determined that not a single salesperson has a clue! I was looking for a 42" LCD and was directed to a 60" Plasma?!?!?!?! None of the salespeople could explain any of the FAB's. I then explained my existing surround sound system and all I got from any of the salespeople was blank stares!!!!!!!!!!!!!! SHOP SOMEWHERE ELSE!!! more

Please save yourself your hard earned money and time and don't ever buy anything from American TV...Right out of college purchased my first furniture set and spent 3000 on it - Douglas leather reclining sofa and chair. After 1 month, the entire sofa had to be replaced because it was not reclining properly and one side of the sofa was out of aligment with the rest of the sofa. After using reclining chair 5 times, the reclining mechanism snapped and bent the whole chair out of shape. The repairman said that the chair was defective to begin with. Not only did I pay 3 grand for my furniture, I had to fork over another 200 for the repair. American washed their hands of it and were no help. The customer service manager actually laughed when I asked if there was anything they could do for me. I thought I would give them a chance even after all the negative things I have heard about AMERICAN, but the jokes on me. This company is a joke and a shame, their reputation definitely precedes them. Its a pity they use the "American" name. more

They may have good prices in one location, but I assure you - you get what you pay for! If you have trouble with an appliance, good luck getting them to help you. Sure they'll send someone to work on it - in a week or 2! And if you have serious trouble, they'll give you the 1-800 number for the manufacturer and tell you it's their responsibility, not Americans. I will NEVER buy from them again. I am out $4,000 because the appliances they sold me don't work right, and they are too busy brushing me off to Frigidaire and telling me they can't help me. STAY AWAY!!! more

A little over a year ago we bought a toshiba 42" cinema series LCD tv. This after doing a lot of research as to what would be compatible with our home theater equipment. We purchased a performance guarantee to protect our investment. We paid 1999 for the tv and it had a pixel defect. We take it in to be repaired and are told it is not repairable. American's solution is to give us a down grade( they insist on calling an upgrade) and it is not only not compatible with our equipment , the pricey wall mount we had purchased doesn't fit the "replacement tv*. After many calls to the store manager'Jason" and the electronics manager (who not only was rude and offered us a smaller tv) that never said who she was , we contacted corp. thinking that we will get a response. The response I recieved was that we did recieve an upgrade and that it has more features (I have print outs of these features and I see some of the same.). We did not purchase this model tv, which was available at the time we purchsed ours ,because our equipment would not work together. The tv they gave us is a 42" regza 42RV530U LCD we bought a 42" cinema series Regza 42lx196 LCD. We understand that the tv is no longer available but the cinema series is available in different sizes and that is what we had purchased. I would strongly advise not purchase anything that may break from American. Cons: Customer service is the worst I have ever seen more

We purchased a king size mattress and box springs. The box springs come in a set of two. When they were delivered, we notice one of them had a nickel size hole in the top material. I called immediately and set up a delivery date for a replacement. When the replacement arrived, it was also defective. The material on one side was not sown properly into the top seam and was fraying. We looked at the other box springs and noticed it also had a 4" area where the same defect had occurred. The material was fraying because it was not sown properly. I again called immediately and asked for another replacement for both after explaining the defect. The woman in the service department told me none to nicely that we would have to have a service technician come and look at it and determine if it could be fixed and only if it couldn't could we get a new box springs. I told her that was unacceptable as they were brand new. She kept telling me it was their store policy. I asked to speak with a manager and was told he would tell me the same thing. After I demanded to speak with a manager she told me he was on another call and would call me back. I never received a call. I called Scott our salesman the next morning and he told me it was their policy to not replace manufacturer defective products. They come and fix them. Our only option was to have the service technician come and look at it. I told him that was unacceptable as we paid a lot of money for a brand new, none defective box springs. He said their store policy was better than other stores and that we could not get new replacements and we couldn't return the set either. I have returned furniture to Colder's and did not have this problem even though the item had to returned twice so his statement wasn't exactly true. I will advise anyone not to purchase anything from American because their policy is to not replace defective brand new items but to send a technician to fix them instead. Pros: Price Cons: poor quality, unfriendly service staff more

I went to American TV on S 13th Street because I was building a home and needed a whole house of Appliances. After calling Daryl (he handles my builder's account) to make an appointment I was assured that I could come in at 4:30 and get helped. I came into the store to find out that Daryl was running late and that I would be assigned to Vince by Mick or Nick (Can't remember name). He said that he does not do builder sales because "I was too far out from being in my home and that I can find specs on the internet". After waiting awhile for Vince (he was on a break) I asked an older lady (Dawna?) if she could help me because I wanted to get on my way (hence the reason to set an appointment) and she was going to help me until a heavier dark haired gentleman (Mick? or Nick?) yelled across that "He is Vince's Customer" and was promptly told by Dawna that she had a phone call. I watched Dawna then go and start helping another customer who walked into the store. After that customer left she then started talking to another one! I am very upset at this time because no one wanted to help me because I now was owned by Vince who I have never met. Pros: Great Selection Cons: Shark Salesteam with no diplomacy more