Alterations Station

Accidents happen, I get it. Mistakes and errors are going to happen, no one is perfect. To expect a business to never make a mistake is unrealistic. Which is why I was friendly and pleasant when I went into Alterations Station today to show them my sweater that was snagged in 8 places the last time it was dry cleaned with the dry cleaning tag still attached. I smiled. I greeted the owner warmly and explained that my sweater was damaged. She examined my sweater and noted two things…it had been “a while” since it was dry cleaned and there were a couple of spots on the front of the sweater. Correct, I haven’t worn it in 3 months since I picked it up from dry cleaning and it is a well-loved sweater. She asked if the snags were there when I dropped it off for cleaning. I responded…no, definitely not. Really, I just wanted to know if she could fix it and give the business owner the opportunity to make it right. She told me she “had no way of knowing for sure the condition of the sweater when I brought it in.” Seriously, I’ve used this dry cleaning business for 10 years and brought them THOUSANDS of dollars of business. And she couldn’t believe a long-term, loyal customer when I told her that I did not cause damage. Never once did she say “I’m sorry this happened,” there was ZERO empathy or accountability. I told her I was offended by her accusation that I would damage my sweater and bring it in to blame her business. Her response was the she was offended I was blaming her business. For real. Blows my mind that small businesses beg for customer loyalty and then treat their most loyal customers like fraudsters. Shame on you Alterations Station. You don’t deserve my business or anyone else’s. She refunded the cost of the dry cleaning ($6.25). I assume the rude-passive-aggressive comment from her was because she didn’t want to compensate me for the actual sweater. more

This place is great the prices are fair the turnaround is quick and the quality is excellent! more

My experience with the Alterations Station on Sancus was AWFUL. I have never dealt with a staff as unprofessional and rude as the staff at the Sancus store. I took my bridesmaid dress in to have it hemmed. I told them I wanted it to be even all the way around, because it had previously had a train. I was very surprised that the alteration took as long as it did, I had to wait sixteen days to pick it up. This was a little upsetting because they charge more than other places because of their "speedy service." When I went to pick up the dress, the hem was clearly uneven. I confronted the seamstress and she told me she would fix it. After waiting another four days I went in to pick up my dress a second time. The hem was still uneven! This time it was too short on the side that was previously too long. Again, I confronted the seamstress about her uneven work. This time, she started telling me I was wrong, yanking my dress down and even yelling at me when I insisted it was uneven. I eventually got so upset I left the fitting room and asked for the manager. The manager was just as unprofessional as the seamstress! He was demeaning, rude, and clearly had no managerial skills to speak of. The entire time I was trying to talk with the manager the seamstress kept coming back into the room to yank on my dress and yell at me. Finally I got the seamstress to leave the room, and I could hear the front desk staff saying rude things about me to another customer. SO UNPROFESSIONAL. Do not take your service to the Alterations Station, I regret ever walking into that store. more

Check out Alterations Station behind the City BBQ at Sancus and Lazelle. I worked with Edel who did a great job. The staff is very concerned about properly fitting you, and pants can be done while you wait. I think they can also come to your home to fit clothing or measure for drapes. The place has a small town feel that I like. more