Can take hours to show up even when they tell you it will be 5 minutes and sometimes they don't show up at all. Joanne (the dispatcher) is rude & nasty to customers and will scream at them on the phone and hang up on them. Some of the drivers are nice and helpful (when they finally get there), but others are unclean, smell bad and refuse to help with packages. All of the drivers, however, agree that Joanne is a lousy dispatcher and often forgets to give out calls to the drivers, leaving callers stranded.
Cons: Slow, Rude, often leaves passengers stranded
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