Bought a new AC unit a few years ago, which cost a bit more than we expected. With a 20 year warranty, it has broken down 3 times this summer. The fist time, it was "repaired" with an incorrect part (not under warranty", which the repariman said he would come back on his way home to replace. He never did. The second time was a little over a month ago. This repairman put in the "correct" part, stating that it "might" have caused the problem. Also, not under warranty. It is out again. We are using Browns Heating and Cooling this time. We no longer have confidence in this company.
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