I have taken multiple pets to AAH for basic care for several years with generally good results. The administrative staff is first rate. This is a good facility for basic pet care and prices are generally reasonable, but for specialized care, recommend you go elsewhere. Vet quality is good but not uniform. Had never had any serious complaint or concern with AAH until very recently. I asked several follow-up questions regarding a foster cat that had had dental surgery and gum issues and got a very poor response from the specific vet. I attempted to address the communication problem with the office manager. Got no real response to that request and AAH terminated my account via letter. Whew! AAH has a ways to go in dealing with service-related customer concerns that go beyond just the very basics.
Pros: no appts needed, multiple vets and great admin staff
Cons: Varying vet skills, customer service response to probs poor
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