I DO NOT reccomend this company to anyone! This was only supposed to be a free estimate but turned into unauthorized work and a surprise bill. I was home alone for the appoinment as my husband was working. we had the pilot out and requested a quote/estimate from 3 companies. The part that needed to be replaced was corroded and was malfunctioning. upon arrival the technician spent 10 min banging around inside the unit using ONLY a flathead screwdriver, and asked me for matches because he didnt have any.. he came up and told me he managed to get the pilot lit after a few tries and that I should be all set now. I told him we could have lit the pilot ourselves and what we asked for was an estimate on replacing a part. I got an estimate on the part to be replaced and also a surprise $125 bill for him to re light my pilot, which was not requested or authorized. after paying that i spoke with the company and finally the owner who told me i was ridiculous for for asking for a refund! he was very cocky and arrogant on the phone but finally after speaking with my husband agreed to drop off a refund check in person the coming monday. Monday came and went with him not showing up so i figured they mailed it so i waited until the end of the week but i recieved nothing. called them again and they said they would mail it the next day to me.. that was now over a week ago. i DO NOT reccomend this company to anyone!
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