All County Appliance Svc

This company made their first visit on May 13, 2011 to repair my Frididaire stove. The serviceman, Ron, called me ""babe"" that day (nice touch) and charged me for service and a hugely expensive part (a new board). Apparently, Ron couldn't find the model and serial no. on my stove and they didn't order the part until the following week when I called to confirm the date scheduled for the repair to be completed. Then I waited and waited--they finally came to complete the repair. HOWEVER, the repairman left with the stove giving the same error code. Then, I called back and they returned on June 9, June 21, and FINALLY June 25. I've had to fight with them the entire time--I've been stood up for appointments. I've been treated rudely. They haven't returned my phone calls. I've spent over 15 hours waiting for them at home. So, on June 25, they finally take my stove in to the shop to repair. (Despite being listed on the Frigidaire customer support website--they had NO IDEA how to fix it.) They did leave me with a really, really cheap and poor-functioning stove as a substitute. It would have been a nice accommodation but for the deficent service prior to and subsequent to that day. It is August 9, 2011. I STILL DO NOT HAVE MY STOVE BACK! THEY ONLY CALLED TO SCHEDULE A REPAIR--FOR A WEEK LATER! This offer to return my stove was only made after I explained that I planned to take them to small claims court to recover my lost income, cost of repair, and oven. Stay away! more

I had a repair technician come out to replace a motor on a dishwasher that was sent to him from the manufacturer. He also replaced another part on the dishwasher that he said was the cause for the motor to burn out. In order to do this, he had to remove a copper water line. As he was putting the line back together, I had told him that I had to put a sealant on the fitting when originally installed to prevent water from leaking. He told me and my wife that it wasn't necessary because he had fixed it properly. He put all the guards back in place, turned on the dishwasher to make sure the motor was running, and then said it was all fixed and handed me the bill which I promptly paid. About 36 hours after the dishwasher repair, my wife noticed that the laminate boards in front of the dishwasher had started to buckle up and she could see water pushing up between the boards when stepped on. I removed the bottom guard and found that the fitting(that he said was fixed)was leaking. I tried to have the company send someone out after telling them about the issue. They gave me the runaround all day and then finally told me someone was on their way. He never showed up. I had to pull up the laminate boards myself so that the subfloor could be dried out before being ruined as well(I contacted a flooring company for their advice). He spoke with my wife the next day on the phone and had the nerve of saying that the floor was like that and he had nothing to do with it. The issue would have never happened if he had done his job correctly. The company needs to have my flooring fixed because of the poor workmanship. There is a 30 day warranty on it and they need to take responsibility for their actions. In addition, he was making a deal with 2 delivery guys outside on buying a dryer and TV from them while he charging us for his time for doing our repairs. Never use these losers!! Pros: None!! Cons: Shady, Irresponsible, Dishonest!! more