WE SHOULD HAVE KEPT OUR MONEY AND RUN! My husband and I bought 20 of these machines from Alco-buddy's President himself. He invoiced us on 6/10/2013. He prefers payment by wire transfer which we did on 6/11/13. He told us the order would take 10 days to 2 weeks. At 2 weeks, no order arrived, nor an explanation. I had to contact him, and his reply was ""they're almost ready, they're about to ship."" This went on week after week, each time without any apology, I contacted the man who continued with the same reply. Finally, on 7/31/13, he contacts us via email and tells us he has to have another $1600 to complete our order. It seems he only budgeted $100 per machine for the bill acceptors in building our machine. This, he explained was for the most basic bill acceptor which frequently had problems. These were no longer available from his supplier, and the only one available was a step up bill acceptor which had been enhanced to accept the newer currency and had few problems. He further says he put these on all of his personal machines (Makes you want to ask why he doesn't already put the better acceptor on machines for his clients if he already knows the others aren't as good, right? Wait, it gets better...) He tells us those acceptors are $189 each, therefore, he now demands another $89 per our 18 machines (Oh, he did finally send us 2 machines the second week of July, with promises he was shipping the rest ""now""). The total he now demands is $1600. He tells us our choices are give him the money, or he will send us the incomplete, non-working machines without the bill acceptors. We remind him he quoted a price, invoiced it, and we paid it for 20 machines. At every time interval he told us machines were being completed and shipped when they were not. We have told him at this time that since he has not honored his own price by asking us to pay him again for work he already did not complete, we simply want our money back. He now refuses to refund our money, and continues to insist we either give him money or take non-working machines, which is not what we ordered. I have seen other complaints saying they must have previously had a 7 day return policy...as of now, per Berlingieri, there is no return policy. Apparently, the no refund portion on his invoice is the only thing Berlingieri will honor, because he certainly doesn't care when or what he charges, or if he delivers the order at all. Oh, and he has emailed me intimidating claims about how he is related to many attorneys and he and his family are very politically connected, when we told him we were considering legal action. As for any comments from him or the Alco-Buddy people, let me say this: I have copies of the Invoice, and each and every Email, directly from Mr. John Berlingieri, President of Alco-Buddy, and I have detailed what happened to us, and copies of the above to a number of state agencies in our home state, and theirs in NY, so they are welcome to dispute anything I say, but it should be a matter of fact, in their President's own writing. Oh, and a BBB online complaint is useless. We did not know until after this happened to us that we were their 11th complaint of this business, the last 7 of which before us were not even answered by the company. As of right now, we're out almost $14000
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