Airflow Service Company

Airflow Service Company provides maintenance services for my heating and ac unit. The technicians who come out are excellent in my opinion. more

We hired Airflow Service Company to do a bunch of work in our house. They redid all of our duct work in our attic. They cut our duct work in half so the flow is much better. They also replaced an A/C unit and a heat pump. They also did the duct work in our basement and they installed a humidifier. They were friendly and easy to work with. more

I've been using Airflow since I bought my condo in May 2008. I had to replace my hot water heater and furnace, and they not only made sure I knew all of my options, there was no pressure whatsoever to take the most expensive one. It really felt like it was all about me and my needs, and not about selling something for a lot of money. They did a perfect job of installing the equipment and have been incredibly responsive and friendly any time I've needed any work done. RESPONSE FROM Airflow Service Company: Thank you for the kind review, I'm happy to hear your needs where taken care of by our team. If there is anything you need please let me know. Thank you. Andy Neighoff President Airflow Service. more

My husband and I suddenly realized that the two gas fireplaces in our home, which we never used, might need to be cleaned. We found AirFlow on the BBB site and called them up. They were professional and friendly AND most importantly knowledgeable right from the start. The technician who came out was very experienced and helpful! We WILL go back to AirFlow when we need to replace our HVAC/AC in the coming year or two! RESPONSE FROM Airflow Service Company: Amy Thank you so much for your kind wards regarding our service today. The Airflow Team appreciates your business. more

We have been using Airflow since about 2006 and wouldn't use anyone else. They have done or redone all of our heating, air conditioning, humidifier, air cleaners, ducting, water heater and now a new whole generator. When any issue has come up, they are always willing to go the extra mile to make sure everything is working properly. Their service technicians are polite, nice, tidy and prompt. Their prices are always competitive. And the office staff is equally as pleasant and helpful. Can't go wrong with Airflow. more

I 'stumbled' across these guys while visiting a neighbor that they were doing work for. I normally check out repair services extensively before I engage any of them...there are just too many out there with no way to judge...and I am a 'tough cookie' to boot. I wound up taking a chance on these guys installing a new hot water heater for me. QUALITY of product and service is totally off the scale!!!! I highly recommend. Ask for Mark or Paul. Pros: null Cons: null more

We were pleased with the service. It was quick and attentive. We liked the installed thermostat so much that we decided to install another. So far, we think it has made a difference but we need to see some very hot weather to tell for sure. more

Airflow Service sets the standard that ALL contractors should strive for. Their technicians are courteous, punctual (when held up in traffic, they call and let the customer know how long they might be) and most of all, know what they are doing. They also are very good at preparing a work area and cleaning up once the job is done. My recent experience involved them replacing a water heater that had broken down. Not only did they do the job well but it was within 24 hours - despite being held up by traffic. If only all contractors could be like this!! more

company installed hot water heater and that same night gas fireplace kept going out, Both are hooked to same master gas line. called company and wanted them to come and take a quick look. WAS NOT told I would be charged another fee I got mad that I had to pay them a fee to come to my home. Lady at front desk blatantly lied to me over the phone and insisted she said she told me I would be charged. I filed a complaint with BBB. VP replied to BBB and said I knew i would be charged priot to their visit and stated he would contact me and guess what, HE NEVER DID. I have informed all residents in my HOA of the scam tactics of airflow and will continue my crusade for justice. This company stinks greatly and their actions are why home repairs are on of the biggest ripoffs in the US. more

I am a renter with multiple experiences with Airflow. Each time, the techs were outstanding. They take the time to explain what they are doing and what needs to be done. They are respectful of my time and environment. They have tolerated my many questions and are very engaging and knowledgeable. They were also great to my cat, who loves to get in their way. Airflow is a wonderful company with stellar employees. more

Although something went wrong with the installation of our fireplace, AirFlow Service was very responsive, getting a technician to call us immediately to see if we could fix the problem over the phone, sending a technician in next day to fix the problem, and when it recurred, sending the installer back, which finally fixed the problem. The staff was courteous and engaged and very concerned about our proble. more

This company is by far the best one out there-locally- We should know, we've had 3 OTHER local companies come to our home and they all had something DIFFERENT to say about our BOILER: One sent 2 people out that had conflicting diagnosis, one said they didn't want to touch it in it's current condition they'd rather replace it(of course) and the last said $4k to FIX it(after they burst a pipe under our home that had nothing to do with the boiler!). THEN, at my breaking point,I called a commercial Boiler Co. and asked for a referral- SO SUPER GLAD I DID!-They said Airflow was the BEST for a boiler -- and they ARE! We were just about ready to take the plunge and put a huuge dent in our savings and replace the entire unit, unwillingly - until we met Andy who, from the get go was entirely sure that he could fix it and for much less than the OTHER Co! We received prompt, courteous, clean and EFFICIENT service and couldn't be happier with our decision to go with Airflow- the unit is functioning like new and the fact that we were able to put a much smaller dent in our funds is the icing on the cake!! We LOVE an honest company! MANY MANY THANKS TO EVERYONE at AIRFLOW and especially HANDY ANDY :) Also, we are not located in Manassas and were thrilled that they would come out and service our home in Warrenton. We will definitely be calling on Airflow in the future and HIGHLY,HIGHLY RECOMMEND their company!!! Six thumbs up and 20 stars from us :) Our home is warm and toasty this winter and our boiler has been working more efficiently too. THANKS AGAIN! more

We have used AirFlow Service 5 different times. They have installed units in 3 of our private homes as well as our business. We have are very pleased. Their service is very good. more

I have been using AirFlow Service for about 3 years. They did all the ductwork for my basement, they installed a humidifier, and we now have a general maintenance contract with them. They are a great company because they are always prompt. Their technicians are very courteous and knowledgeable and their follow up is impeccable. more

Airflow provide a new HVAC and gas furnace in June 2010. The installation was done quickly and professionally in about six hours leaving the area as clean as when they arrive. It's quieter and much more efficient than the replaced system. For July with nineteen days over 90, two of them over 100 my electric bill was significantly lower than last year which was one of the coolest summer since moving to VA. I couldn't be happier with Airflow as my HVAC contractor. more

We have used Airflow now for the last four years and have been very satisfied with their customer service and their professional approach on how every detail is carried out. Service after the sale is what matters and Airflow ranks No. 1 in this category. I would recommend Airflow to anyone. more

AirFlow Service had the best pricing and the best technicians for my installation. Andy and Mark, the owners, actually came and did the installation, and they did a great job. They covered the floors, so it was clean and nicely done. Everything with the unit is working fine. I have a service agreement with the company, so that if I have any issues they will come out the same day or the next day. I haven't had any issues yet. They have fantastic service and stand behind their work. more

AirFlow Service has been fantastic. They actually listen to their customers. If anything doesn't pan out they stand behind their work. Our house is very dry, and we have used Honeywell equipment. I like their thermostats, but not any of their equipment. AirFlow has installed three Honeywell systems, and all three have leaked. They have been fixing them, and are going to install a new type of system, all for free. They stand behind their work 100% with no ifs ands or buts. They take full responsibility, even though it is the equipment that is faulty. We are very happy with them. When we call them they give a two hour window for when their technician will arrive. If for some reason the technician will be late, they will always call. If I am not going to be at home I will tell them where I hid the key. I have absolute trust in this company. There was an older guy who I felt was getting ripped of by his HVAC company, so I told him about AirFlow. He raves about them now. They fixed his problem for next to nothing. I haven't heard a single negative thing from any of the people I know who use them. They come on time, they clean up when they are done, and they know what they are doing. If a technician is having a hard time with something, the owner will come out himself to help them. The prices are very reasonable. I know with the tough times many people are cutting out their maintenance agreements, but with AirFlow that is a mistake. Their service package will save you a lot of money. more

My A/C went down on Sunday evening...in less than 48 hours AFS had diagnosed the problem, got a new compressor shipped from Ohio, installed it and had the system working perfectly...all at a time when there was peak demand for their services due to heat and power outages...many thanks to Mark... more

Rip-off. Overcharge on everything--starting with the service charge: $100 just to show up and 'diagnose' the problem. Hard sell on a service plan, even after I declined. Friendly, but irritating with his scare tactics and was out to make as much $$$ as you'll alow. DO NOT recommend. more