Air Wave Air Conditioning Co

I had seen good things written about them and a coupon on their website for ""Spring Cleaning."" I called and asked about getting my air conditioner cleaned and the guy snarled ""that's not for cleaning. The minimum is $289."" Just his threatening voice told me enough about the place, hardly good service. The reviews are obviously fake, I don't need to know anything else about them. more

Wonderful company. A friend recommended them to me years ago. About 9 years ago I bought 2 units from them. They had a database that indicated what I needed. Delivery was prompt and installation thoroughly professional. In the height of this year's cooling system, one machine conked out. I had planned to replace them this year anyway. Airwave was able to supply what I needed very quickly. Installation of 2 behemoth units took less than a half-hour. Those installers were artists. This is the company to go to for reliable sales, service, and installation. 5 star operation!! more

Over the past 15 years I've had 3 units installed by Air Wave, and I""ve always been very happy. The workers were friendly and respectful and knew what they were doing. Two of my installations were straightforward, so they did them very neatly and so quickly that it was impressive. The other one was more difficlut because I had a very small space to put the unit in, so they had to be a little creative- (Its hard to explain, the window area was unusual). The end result was again very neat and the unit worked great. more

don't be fooled by 50 years in business! go with the competition your best bet. more

After writing about my personal experience with this company, I received a letter from their attorney saying they would take action against me if I didn't remove it. So the review is no longer here. more

I was pleased the the sales process - a rep surveyed the apartment, listened to my concerns, and got back to me with a good proposal, reasonably priced. The fact that I did this in February may have helped! :-) The actual installation was not great; they left some gaps that I had to plug myself with foam & silicon caulk. When a fan motor failed, they picked up the unit quickly but weren't very responsive to my attempts to get a status about when to expect the unit to be returned. Some of the service people are ok to deal with but one fellow, who sounded like the service manager, really needs a course on customer relations -- or maybe he just needs a personality transplant. Pros: Very responsive to requests for estimates Cons: Installation and services is so-so more

Called to have one of my air conditioners reinstalled. Without asking me any details the man responded abruptly, ""$200 minimum."" Had the same air conditioner installed in another window 2 yrs ago in the heat of the summer for $75! The company did an excellent job-unfortunately I can't remember their name. I didn't even waste my breathe having a discussion with him. Thanks and hung up. People like this are the reason we new yorkers have a bad rep! Cons: Price gouging and rude more

It was such a better buying experience than going to an appliance store! Installation took five minutes and my apartment is finally cool again!!! more