I called Air Sunshine to schedule a flight from Guantanamo Bay to Fort Lauderdale, FL on May 22nd.
The representative at Air Sunshine said there was no flight, and I would have to rearrange my connecting flight with Jet Blue for May 23rd.
I asked her was she sure, because the flights online said May 22nd was the only flight available and I would have to incur a change in fare with Jet Blue.
She confirmed there were NO SEATS AVAILABLE ON MAY 22ND, and I called Jet Blue to change my flight with them.
I faxed in the appropriate form to Air Sunshine, when a lady called me back 15 minutes later saying the ONLY FLIGHT AVAILABLE WAS MAY 22ND!
I was shocked.
I told her of my story, and asked to speak with the original representative. She said she ""misunderstood me, and thought I meant from FLL to Guantanamo, NOT THE OTHER WAY AROUND.""
I have asked for a refund for their error in causing me to change my flight with Jet Blue, and they will not. Therefore I have spent $115 for no absolute reason other than the Air Sunshine representatives' mistake.
Very Shoddy, Unprofessional.
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