After reading the many great reviews on the company's site, we felt safe taking our boat to this company--we were dead wrong! The company not only admittedly LOST our keys before even fixing the problems (they later admitted to hot-wiring the boat to do the work), they later claimed to never have had them, despite the sign in sheet which shows the keys were left with the boat and despite the fact that the shop owner admitted to cranking the boat up immediately after receiving the boat and keys. We later found a spare and asked only to be given the money for a copy of the spare and another gas tank key; we were told to come and pick them up and when my fiance went down, he were completely ignored by the mechanic on the telephone and left after about 10 minutes of not being acknowledged. After emailing a third time, we were told to ""come pick up our five dollars, "" that they were tired of messing with us and we were ""pissing [them] off."" Additionally, they never completed all the work that was requested despite being paid in full, nor have they even addressed that complaint. Because of the aggresive language in the last response email, we have decided to cut our losses and simply replace the keys and have the additional work done ourselves. Do yourself a favor and do not do business here. ""Affordable (?)"" but at what cost?
more