I decided to go here to get a partial set of eyelash extensions during their grand re-opening week. I was booked right away for Saturday.
So my appointment is at 1:15....I get there about 1:05, there is no one at the reception desk when I enter. So I sit down and wait for someone to come greet me. At 1:20, I was tired of waiting, because it looked like no one was coming, I decided to knock on one of the closed doors behind which I knew there were people because they kept on talking and laughing. I swear they were just gossiping in there. Finally, the door opens, and I ask the lady , Angela, when I was going to be helped, she just told me to wait. Ok, so I go back and sit down and wait. Her and another client comes out. The client leaves, and then it's my turn. Did I get an apology for waiting? NOPE. I have a feeling that if I didn't knock, I would have never been helped!
After about an awkward 40-45 minutes of lying down, due to the WONDERFUL (yeah right!) eyelash lady who barely tried to make conversation with me......good thing I was trying to talk to her or else it would have been even worse!
Once the eyelash extensions were done, I admit, they did look nice. But today is Wednesday, I got the eyelashes done on Saturday, and 50% of the lashes on one eye is gone! I thought they were suppose to last 2-3 weeks, it is not even 1 week yet!
I followed all the rules they told me to, such as not getting the lashes wet for 24 hours, not using mascara, etc, and now, I look super funny because one eye has about 50% of the lashes, and the other about 70% of the lashes remain!
So sadly my experience sucked, I will never go back. I don't know if she wasn't an expert at applying lashes, because apparently, they are falling off rather quickly. What a waste of my money!
Just because it was a grand re-opening special (discounted price) doesn't mean the quality should be any less! And Angela needs to learn some good customer service!
Pros: eyelashes look nice in beginning
Cons: horrible customer service
more