It was Labor Day 2013, 5 hrs before my son had to return to college. Unfortunately he got a flat with only one store open.We quickly went to fix the car.After the tire was repaired and oil changed the serviceman told us he had bad news- my son's car hood latch broke! He could not replace the latch at this time. So there was a danger driving with unlocked hood. He applied a ziptie and suggested bungie cords(they had none) til we repair asap. We were so frightened bc my son had to leave for college in a hour(a 200mile trip) I was panicking. We left and pulled into Adv. Auto Parts in N.Ridgeville.,looking for these bungie cords! We told George (the serviceman )our dilemma. He asked to look at the car. . He also has a Honda Civic. He did point out specifically what parts of the latch broke. And told us what parts to order since they did not sell them in his store. He proceeded to find the correct bungie cords. The store bungie cords were too big so he got 2 cords from his own supply in his tool box in his car!!! He attached them to the car to secure the hood so my son could get to college. He assured us that they will be secure enough till we can fix the latch at the Honda dealer asap. He also removed some corrosion from the battery connectors . I will definitely return to Advance Auto to get the new battery. George was so helpful. And when I asked what I owe him, he said ""Nothing"". I insisted but he refused and was just happy to help. I am still in awe because there are very few(if any) companies that would give a minute of their time without charging. So I say to Advanced Auto....""Hold on to employees like George."" And if your store has such great customer service then I will be back and certainly recommend your store. Thanks George and Advanced Auto Parts for making a very hectic day a little more peaceful. P-- My husband just told me that he went to Advanced Auto after comparing priced for a part with Auto Zone. He said definitely Adv. Auto has MUCH better prices!! And will continue to go there for all his car supplies. Thanks
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