Advance Auto Parts

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1705 Holloway St
Durham, NC 27703

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(919) 683-2031
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I spent one hour and forty five minutes on the phone with a Advance Auto Customer service representative just to be told someone will call you tomorrow between 12:00PM and 5:00PM ...

Terrible Customer Service - From online store & Store 4360 12/14/2011

I spent one hour and forty five minutes on the phone with a Advance Auto Customer service representative just to be told someone will call you tomorrow between 12:00PM and 5:00PM to resolve my problem. I was told the same thing the day before and early the morning and they have continue to lie and be dishonesty with me. I requested a refund for a set of weaver gold brake pads which has show up in their system as pick up from store 4360 which they wasn't pick up by me and they customer service representative confirm that and said it was a problem their system, yet still I cannot back refund my money back to my visa where I paid online nor can I be granted my Weaver gold brake pads but Advance Auto get to keep money. So I a have contacted the CEO Darren Jackson to see if he can resolve this problem. In the meantime I going to blog about this terrible experience and sent out twitts on twitter and send posting about it on Facebook and tell all my friends and co-worker's about how Advance Auto treated me. Also I have a radio program online and I plan to talk about this whole matter on the air. So stay tune. Pros: null Cons: null more
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The part you need, when you need it.

Owner Message
  • With Advance Auto Parts in Durham the part you need is just minutes away. Order online and you can have the part delivered to your local Advance Auto Parts within 30 minutes. It's simple. Go to advanceautoparts.com, find the part you need, check out and have it shipped to the local store. 30 minutes later, go to the store and pick up the part.

    So what are you waiting for we have the part you need. And if you aren't sure the exact part, our team of experts will be able to help you out.

Additional information
  • Hours: Sun 9am-8pm, Mon-Sat 7:30am-9pm
  • Payments: American Express, Visa, Discover, Master Card
  • Neighborhoods: East Durham, Downtown
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