The WORST Customer Service I have ever received which came from the Co-Owner David Thoeny. (Ok, top 3 worst). I hired a contractor for completion of new roof, hardy plank, rock, and gutters. During this time the contractor crew damaged 2 lights. Contractor called Adenbecks and scheduled them to come to fix the damage. Invoice was sent to contractor who did not pay it. I then received the invoice saying the contractor stated it was my responsibility (which is not true after talking to the contractor). I DID NOT call Adenbecks to my home. I emailed to communicate the above and received an email from David Thoeny stating that the work was completed at my address and it was my responsibility. If I did not pay it Adenbecks would take legal actions to collect this. I had knowledge of this invoice for 1 week. There was no customer service in communication on this issue. I decided to pay the invoice and take it up with the contractor. I feel this was not my responsibility. When I phoned to make the payment, David Thoeny answered the phone and was rude, condescending, and told me he thinks that if a customer does not pay an invoice within 30 days they are likely not going to pay it and he thinks his threat of legal action was acceptable and he”was not afraid to sue me”. I had knowledge of this invoice for 7 days! He was not interested in that fact. Lack of communication from the office was terrible. Calls not returned, very poor customer service, and plain disrespect from the co-owner David Thoeny. Beware in doing business with this company. I will NEVER call them for my electrical needs.
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