This bank offers just as many amenities as big national chain banks. They just don't offer as many locations, which may not be a convenience for someone who lives locally but needs to use an ATM in Houston.
A friend recommended this bank. I went in and after a short wait, I was helped by a very friendly and patient customer service representative who explained the types of accounts they offered. I decided to open an account and it was done quickly without much fuss or muss.
I have been inside the lobby and although there is sometimes a wait, they have free coffee and brochures/coupons of local attractions that one can enjoy during that time. Account holders can receive free money orders and notary as well.
Their drive-through is rarely so busy that I have to wait long. I've never had more than one car ahead of me. The tellers are friendly and expedite the transactions quickly. They also offer telephone banking which is handy for those who get up extra early or stay up late.
The biggest negative I've found about this credit union is that they do not offer personalized deposit slips. You will have to fill out one completely each time you go in or drive through. Also, most of their locations are in rural towns around Pearland.
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