Acquired Home Services, Inc.

Extremely unprofessional company. Experts at finding ways to avoid responsibility for their mistakes. more

Quick to tell you that your liable for tenant health problems with mold issues and how they regulary testify at claims court. They quickly took my credit card information. Then it went down hill, the test was done in Nov and I had to call twice to get the results from the lab. I have called multiple time and the technican has yet to return my call or provide me a course of action or review my results. more

The owner seems to love this word. No matter what your issue is, his response is that the job went perfectly. We have pictures of debris strewn everywhere and contaminated materials left in the area. Work that was supposed to be done was not. This was shrugged of as they do it on an "as-needed basis." Flat-out lies--such as that they use air-scrubbers that have filters that can be used once, at $800 per filter. No certified person on site....laborers, by the owner's own description. Get the picture? more

Our Mold Problem On January 2, 2011 after taking a shower I noticed a rash on my feet and ankles. I also had sinusitis symptoms for the weeks preceding the noticeable rash. I went to the Dr. on January 3rd to address the sinus symptoms (also had a slight fever and sore throat). The Dr. didn’t want to put me on steroids to address the rash as he felt it would be detrimental to my body’s ability to fight the cold and fever. I began researching possible causes for the rash and recalled seeing what looked like mold on the dartboard in the finished basement. The more I looked into the symptoms of mold exposure, the more it looked like the possible cause. Between the two of us we had many of the classic symptoms, persistent sinusitis, rash, fatigue, burning eyes, headaches, shortness of breath, IBS, occasional sore throat, tremors, ear aches, difficulty concentrating and sputum. Based on my symptoms (more specific to the spreading rash) and the visible mold, we vacated the home on January 5th. I immediately contacted Mold Aid in Gainesville, VA to schedule an air quality test and they were on site the very next evening. John Taylor and Glen did a complete inspection of the home, collecting air samples on each floor and samples of visible mold. John found visible mold on chair fabric as well as books in the bookcase. John and Glen also tested moisture levels in the home and found elevated levels at the front basement wall. Further inspection revealed a water stain on the carpet, rusty carpet tack strips and visible mold around the electrical outlet. John didn’t open up the front wall for a visible inspection as his nine years of mold remediation experience told him that would be where the highest concentration of mold would be. Mold Aid was able to view inside the ductwork and provide pictures of visible mold growth. Mold Aid Diagnosed and Remediated A Serious Mold Problem. We are happy to be home more

At the earlier reviews from www.servicemagic.com. Phony posts by the company. This company is attempting to silence those who have spoken out, contrary to what seems to be the purpose of Judy's List and other similar sites. Posts have disappeared within the last 48 hours. Is there a mechanism to report on "suspicious" posts? The company will threaten those who have posted negatively. I will be happy to provide evidence. more

This was a great experience! I am glad to postively report my story. There was a leak in a pipe from the upper level of my home. The leak traveled to my basement. We fixed the leak but let the repair of the drywall go for a while until we started seeing mold on the cieling. My family started having symptoms, like an allergic reaction. So I thought I should call a mold company. We called a few companies and Mold Aid was the most professional, they gave me a straight price for the testing services. They came in and were very nice to deal with. They removed the moldy materials, treated the areas, cleaned the ductwork, wiped down the home per the scope of work. Thier price was the best one I could find. I shopped around when they provided me with the scope of work. After the job was complete I realized that I would have picked them even if thier price was higher. The house was in amazing condition. They removed the materials neatly to make it easier for build back and the home was really clean. I was amazed how kind, helpful and professional thier staff was from the administration to the incredible crew they sent to my home. Mold Aid has a two year warranty that includes the air quality and it comes with the service. The warranty is the best in the industry. The people I delt with were Kelly, Glen, Mary, Codi and Mr. Taylor. I might be missing some of the crew names but I want to thank them all for the great customer service. This is a stressful thing to go through and they were great at giving me peace of mind. Thank you Mold Aid . I would recommend this team of professionals to anyone. more

We had a serious problem and needed a serious, well certified company. That Company was Mold Aid. They have certified indoor environmentalist and they were able to locate our mold problem and clean up our Air Quality Thank you Mold Aid you guys were GREAT!!! Highly recommend. R.S.M. more

I returned home to debris spread throughout my home. Independent testing proved the job a failure. The HVAC system had not been cleaned as promised in the protocol. Workers damaged possessions as well. When I attempted to amicably resolve these issues with the company President, John Taylor, I was met with screaming and verbal abuse. He refused to resolve these issues. I chose to write reviews and dispute the charges with my credit card company. Mr. Taylor threatened me with legal action if I chose not to remove my reviews. I understand what constitutes libel and its ramifications and feel quite secure in leaving my reviews in place. During the dispute process Mr. Taylor thought libel would be the best route to take. He claimed that I was a mentally unstable con-artist with a history of conning companies amongst other bizarre falsehoods. He also finagled an extra $4,420 from my credit card. This meant that he had been paid twice the price of the remediation. My local bank card branch was outraged and suggested that I take further action. This was a horrible experience. There are a multitude of "glowing reviews" that are displacing a lot of negative reviews. They seem suspicious to me. The company has also been able to have many negative reviews removed from various sites. more

Our Remediation and Service By Mold Aid was perfect. Very helpful, I would recommend them to anyone who is seeking professional services. We had a leak from a pipe above our kitchen the insurance company came out a few days later and dried the area. A week later there was an odor in the home. Kind of a wet towel musty odor. I called the insurance company back and they said they dried it and there should not be an odor but refused to come back out. The entire family was having ichy eyes and scratchy throat after a few days so we called Mold Aid to provide an indoor air quality assesment of the home. They sent out one of their certified reps. He was very professional and was very thourough. He discovered some moisture behind the cieling with a thermal camera and another meter. He also found a problem in our basement which we were unaware of. We decided to do the remediation with Mold Aid. We had to vacate our home for two days and when we returned the entire home had been cleaned on all levels. They remediated the areas and even sealed the foundation wall so the basement cause was fixed. They were very professional and the process was very smooth. The crew leader was amazing and you can tell the staff and the crew take real pride in the services they provide. Everyone was extremely nice and professional to deal with. I must have called 30 times with questions before the work took place and they were so kind to answer all my questions and I really felt comfortable before the work started. My expectations were exceeded and we were very satisfied with the services. A. Snow more

Description Of Work: Mold Inspection, Mold Remediation , Home Inspection and Testing, Customer ServiceMember Comments: Over all this was a great experience! I am glad to postively report my story. There was a leak in a pipe from the upper level of my home. The leak traveled to my basement. We fixed the leak but let the repair of the drywall go for a while until we started seeing mold on the cieling. My family started having symptoms, like an allergic reaction. So I thought I should call a mold company. We called a few companies and Mold Aid was the most professional, they gave me a straight price for the testing services. They came in and were very nice to deal with. They removed the moldy materials, treated the areas, cleaned the ductwork, wiped down the home per the scope of work. Thier price was the best one I could find. I shopped around when they provided me with the scope of work. After the job was complete I realized that I would have picked them even if thier price was higher. The house was in amazing condition. They removed the materials neatly to make it easier for build back and the home was really clean. I was amazed how kind, helpful and professional thier staff was from the administration to the incredible crew they sent to my home. Mold Aid has a two year warranty that includes the air quality and it comes with the service. The warranty is the best in the industry. The people I delt with were Kelly, Glen, Mary, Codi and Mr. Taylor. I might be missing some of the crew names but I want to thank them all for the great customer service. This is a stressful thing to go through and they were great at giving me peace of mind. Thank you Mold Aid . I would recommend this team of professionals to anyone. more