Accent Urgent Care

I went to Accent Urgent care after a quite painful injury to my shoulder during my martial arts training. The injury happened on a Saturday, and after persistent pain and lack of mobility the next morning, I decided to go to the doctor. Driving down Blue Ridge Rd, I spotted Accent Urgent Care and decided to go there. When I walked in, I was not greeted by anyone, as the receptionist was not at her desk. I waited for about 2 minutes before saying ""Hello?"". The receptionist came out and gave me a rather cold, gruff, almost condescending ""Can I help you?"", as though I were a homeless man without shoes walking into a five star restaurant. She then handed me paperwork, which is typical. I handed it back in and she told me they would call me when they were ready. I waited for half an hour, odd considering I was the only one in the waiting room. The nurse finally called me and took my vitals, but she didn't seem to really know what she was doing. She then lead me to a room where I sat for another half hour before the doctor came in and looked at my shoulder. He seemed almost annoyed that I was there. He said I'd need an Xray. I waited another half hour before the Xray technician came and took me to the Xray room. She also seemed annoyed that I was there, she hardly even said 5 words to me. After the Xray she put me back in my room and told me the doctor would be in soon. I waited another painstakingly long half hour before the doctor came in and said ""he didn't know what was wrong"" and referred me to an orthopedist. That's it? No tests? No ideas of what might be wrong? Nothing? Nothing. While he agreed that my shoulder was injured, he didn't give me any explanation as to what might be wrong with it. He gave me a sling and sent me on my way, not even offering me anything for the pain. I'm off to the orthopedist on Tuesday, and I'll be making sure that Accent Urgent Care does not get their referral bonus. I am very unhappy to say that I wasted 2 and a half hours, my insurance provider's money, as well as my own for the copay, to simply be told to go somewhere else. more

I had to go to Accent Urgent Care on Blue Ridge Rd in Raleigh in December 2010 for both an injury and medical illness. I have been to other Urgent Care and even ER facilities in the area from living in the Triangle since 1982. Accent Urgent Care is by far the best place to go for many reasons. AUC 's entire staff from the time you walk in the door including the check in staff to the Radiology staff, Nurses, Assistants and Doctors were all Exceptional. They all treated me with the most respect, care and compassion. The quality of care, communication and timely attention was superior. You could clarly see their care & compassion. This team of professionals are just that... very profssional, respectful, caring and thorough. They are happy to help you instead of acting like you are a pain in their side for being there (as other Urgent Care providers seem to be).\r \r From someone whom has worked in the Health Care industry as an EMT, I could not say enough good things about my experience with AUC on Blue Ridge Rd in Raleigh. I would definitely & highly recommend this facility to any one whom does not want the high cost of a hospital ER and wants to be treated with the highest level of respect and quality care. Amoore more

On the Sunday afternoon of Labor Day weekend I had recently gotten in a bike accident and needed a professional assesment of an exteme pain I had in my chest - from the impact of falling off my bike into a ditch :). The staff was very, very attentive to my needs and made me feel much better, especially as the constant ""level 8-9"" pain was becomming unbearable. I felt that they cared about me and my situation and I appreciated this a lot. For what is available in local Raleigh Urgent Care, this was a positive experience. Pros: amazing nurses and staff Cons: didn't feel that Doctors were super-thorough more