This company was called to clean a 5 bedroom house with heavily soiled carpet. I was told the price would be under 300$ but there may be extra cost for pretreatment depending on the stains. My initial impression of the carpet technician was not a good one in that he was almost an hour late and drove up in a regular truck with a vacuum cleaner looking machine in the back. No logo on the side of the truck, no heavy equipment. He seemed very inexperienced and unsure of what he was doing. He assured me he was able to get the carpet clean and the odor out as well. After charging me $529.00 and staying approx. 1 1/2 hours total he was done and gone. At first the plush carpet appeared to be some better but by the next day the stains were just as obvious as they were before and the upstairs appeared as if it still had dried matter on the stains as if they had not even been touched. The carpet in spots still had dirt and pieces of paper where it had not even been vacuummed. When we called the company back they said they would send the same technician out and would call with an apppointment time and date. A few days later the technician called to say he was at the house but we were not home and I informed him no one had made an appt time or called me back. Finally with another scheduled appt time we waited and waited and the technician ""didn't show up for work and wasn't answering his phone"", per the company. Again over an hour late he finally showed up with the same equipment and spray bottles to again do the same thing which didn't work the first time. We called and asked to speak to the owner when we were told he was not available for calls. We asked for a manager who told us he was not authorized to issue refunds as we were asking for a partial refund due to their inability to perform the services they promised they would be able to. We again asked for the owner, were told he was gone for a few hours, he would call us back. Next day no call so we called again and were told, ""the owner was in meetings all afternoon"" and was still unavailable to speak with us but that the company did not offer refunds. When asked for the owners name and number we were told they were not allowed to give that out. I'm telling you DO NOT FOR ANY REASON USE THIS COMPANY!!!! BAD BAD BAD BAD BAD!!!!!!! They lie to you in person and on the phone and don't care if they do a good job or not. The technicians are no older than 18 it seems and have NO KNOWLEDGE of cleaning carpets. Their ""carpet cleaner"" looks like one of those late night grocery store floor cleaners!! RUN AWAY, RUN AWAY, RUN AWAY FROM THIS BUSINESS!!!!!!!!!!!!!!
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