I do a lot of property management so lots of the jobs I have Abbey Carpet & Floor of Hawaii do have to do with rental properties. Sean is a representative there and he's fabulous. He is so kind, informative, and helpful. None of my tenants ever had issues with him.
I had one issue with the installers when the nails weren't pounded down well. As soon as I reported it they were out there the same day to make the tenant happy. Everyone goes out of their way.
One experience from the same tack board- the tenant's pet cut his paw on the nail. When they took him to the vet the bill was expensive. The pet was only cut! Even though it was not their responsibility, Abbey Carpet paid for the tenant's vet bill. I couldn't believe it! The tenant wasn't expecting it and only wanted to say that she had an issue. I thought, Wow! They earned my business. We can see what kind of company we are doing business with when they handle something out of the ordinary like that. The way they handled it shows tremendous character.
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