I called Acme the day before I needed an airport drop-off. They assured me that a 6 am pick-up would not be a problem. At 6:15 am the next morning I began calling to find out where the taxi was, with no answer. Due to the time, I ended up driving myself to the airport and parking in the long-term lot and nearly missed my flight. I continued calling with no answer and Acme never returned my messages and never explained what happened.
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