I went to AZ to get my car inspected (which they did very quickly, by the way). While I was waiting an elderly man was talking with one of the managers. He was saying that, although his car was broken, he could not afford to fix it at the price they quoted him. The manager listened to the man and then said "I will take off an hour of labor for you. We won't be making any money on it, but I'll do that for you." Then the man then said he could only pay for part of it right now, but next month he would be receiving a check. The manager said "That's fine, you can pay the rest next month." Then the man said that he needed to leave the car overnight and pick it up tomorrow, and the manager told him "Whatever is easiest for you."
I have never, ever encountered service like that. I have gone to my fair share of auto repair shops, both good and bad, and this was beyond anything I've ever encountered. Because of this event, AZ is the only repair shop in Boston that I will use. I have never been so impressed with a mechanic.
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