ARS / Rescue Rooter Orange

Stay far away from this business it designed and set up to rob you for your money. This is how it begins, first they have what is called a PRS (a sales person) that comes out to the call or he may wait around the corner until the technician calls him.The technician will purposely not clear the drain and act as if he is trying to clear the drain, 99% of the jobs here are sold off of lies that the PRS’s tell you. They’ll tell you, you have major root damage in your clay or cast iron pipes and they want to repair it to get more money (charging for an extreme service that is not necessary for the job). The PRS’s to watch out for is Andy, a very smooth talking gentleman that does not know anything about plumbing or drains, Daniel is a polite talking gentleman and jokester, Luke is the everything is broken guy and it’s all bad. Collin, is the polite talking gentleman,”We are here for you”, only to con you & then there’s Joe. The biggest con artist of them all, the one you really need to watch out for is Dee. He will sell you a liner, water filtration, re-pipe, when you do not need any of it. The PRS salesman have a required quota every month of $100,00 (they average about $175,000)/ the technicians that do the work have a quota of $30,00 a month (they average about $75,000). The company overhead (mark up price) is triple the price of any other company, they will tell you need a bid calculator, they will say, “Let me talk to my boss”. They will hike up the price faster than you can blink. Any PRS sent to your house is to rob you!! Beware and watch out for technicians that call for additional help. If any of you customers out there FELT as if they been done wrong by RESCUE ROOTER OF ORANGE, Call the CORPORATE number on the INVOICE, ASK to get your MONEY back or take them to court more

Luke was great. Professional and friendly. He explained everything to me and took the time to show me what he was talking about. It was a pleasure to deal with him. more

Rescue Rooter did a comprehensive job. They showed me how my sewer was failing because of tree roots and suggested permanent fix for the problem which if left alone would have cost me over $25,000. to fix when the sewer line collapsed. Andy Donoso the field man did an excellent job of showing and explaining everything. He is very professional and made me feel secure in making a large decision. If it wasn't for Andy and Rescur Rooter I would have had a serious problem in the next few years. The job was done quickly and cleaned up as if nothing had been dug up. I couldn't believe how through the team was. I will use them anytime I have a plumbing problem. This all happened late on a Sunday night and they came out and stayed until the sewer was flowing. I appreciate the 24/7 hours his company keeps. Thank you for a job well done. more

Jorge S. and Anthony were pleasant and very professional. They replaced our entire hose bib and added a pressure regulator. Mario was also very helpful a few days later when he replaced something (?) in my shower that increased the water pressure by 200 %. I will be calling today to ask for Jorge to replace a faucet and sink bowl in our bathroom. more

Russ and Victor G took the time to make sure they got the drain opened. Very courteous and left work area clean more

Russell L., Victor G and Andy D were so very friendly, helpful and professional. I was their last job of the day and they never made me feel like they didn't want to be here. They were calm, relaxed and took the time to explain and show us everything they were doing and gave tips and suggestions on the maintenance of our pipes. They were just so personable that I felt like they were family there to help us out. I will definitely call on them again. more

Russ and Victor are excellent, friendly. Excellent work more

Russ and Victor G did a great job at installing my garbage disposal at very reasonable price.I will definitely be using them again in the future. more

Jorge S. and his partner came out to our house and resolved our issued. He also provided advise on a few other items - which I very much appreciated. He was professional and very easy to work with. more

Once again Russell & Victor did a great job fixing our running toilet. They replaced the part needed and they thoroughly explained the problem. Russell is very knowledgeable. more

Great job. Good people to work with more

These guys are quick and good. When you need major surgery for your plumbing problems, these guys can do it without digging up your yard. get an estimate and you will be surprised. more

Excellent job more

Russ and Victor G.were very efficient and professional.I would highly recommend them for any future plumbing needs. more

Russ is my hero today!! more

Great service more

Russell and Victor G. Demonstrated great efficiency, professionalism and craftsmanship. more

Great expedience, professionalism and efficiency shown by these techinicians more

Russ and Victor G showed up fast and unclogged my main line very fast. They were very nice and efficient. Thanks Rescue Rooter more

Good service. Russell and Victor G. were very helpful more