ARS / Rescue Rooter Atlanta

Rescue Rooter (ARS) was selected from my American Home Shield contract. I was called by ARS shortly after I contacted AHC. I was asked when a convenient time would be to have ARS send a technician. I was told they would arrive within a 3 hour window on Friday between 1 and 3. Shane called me about 12:30 to let me know he would be arriving around 1:00. Shane arrived right on time. He listened to everything I had to say, and then went into great detail as to what the problem probably was, how he would correct it and what the costs would be. He didn't have the part required, but said he would be back on Saturday morning at 10:30. Shane arrived right on time Saturday, and called me before arriving to let me know he was on his way. He fixed the issues I had with my pressure regulator and my expansion tank. He adjusted the pressure to the most efficient level, Double checked it to make sure it was set correctly. He didn't replace what I thought was bad because it didn't need it. He did a great job, was professional, cleaned up after he was done, made sure he explained everything to me and recommend ways to keep my system running properly. I will recommend ARS because of the experience I had with Shane. No one likes to spend money on repairs, but at least with ARS I feel my money was spent wisely and for the right reasons. more

Shane, was a true professional he explained step by step what my plumbing issue was and what course of action was needed to resolve issue. more

Jiv-J (Jivco) came out to asssess my leaking water heater, and he provided amazing above-and-beyond support in guiding me through the warranty process (for existing water heater) and picking up a replacement unit from big box store. He then promptly installed the new heater (better design and installation than previous unit...by far). Throughout these steps, he was patient and went the extra mile in cleaning up and removing the old heater. He is the best plumber I've ever seen and I will be calling for him whenever I need help in the future He and his company did a superb job for me in my time of need.. more

Brad worked hard to find a way to solve my tub problem without pulling up the basement ceiling. I really appreciate the extra effort to save me money! more

I have an older home with a complex hybrid of systems. After several plumbers tried to oversell me on solutions that I did not need, Brad was the first, and by far, most knowledgeable technician to SOLVE THE PROBLEM! He explained every step, the options and the costs. He was more than fair in working with me. I would HIGHLY recommend Brad G. I would also mention that he was extremely pleasant, professional and courteous the entire visit. He will be my go to guy! more

Very professional and very nice person. He answers all you questions and done the work really quick. more

Awesome. Came to my home in the rain and put shoe covers on right away. Spoke to me like I had a brain in my head which is unusual for service people dealing with women. Great Job Micah and Thank You! more

Johnny was very friendly and professional. He spotted the cause of my leaking pipe right away and was able to correct it quickly. He also fixed the dripping bath tub faucets. I am very pleased with his expertise and ability to fix my plumbing problem. Thanks. more

Joe from Rescue Rooter has provided service to my home for the 2nd time via Rescue Rooter. He's always prompt, does quality work and explains the job in detail. He over provides his services and makes me confident in using Rescue Rooter which I've done on many occasions. If you want a professional plumber ask for Joe next time you call Rescue Rooter in Atlanta. Thanks Joe, appreciate your work. Mrs. Brown more

I hired Rescue Rooter Atlanta to come clear my sewer pipe, run a camera to inspect the line, and install a clean out pipe. I agreed to the asking price for the job of $700 for the COMPLETION of all three items mentioned above. I, myself, had already dug out and exposed the problem area of the pipe. When they showed up, they smashed a hole in the pipe which took two hard hits and tried for approximately 1-2 minutes to put a camera in the line. They were unable to see anything and said the line needed to be snaked first. They tried to snake the line for approximately 10 minutes and then told us it was useless and that we needed an entire new sewer pipe. They refused to snake the line any further after we asked them to try some more saying "they knew when a line could not be snaked". They then tried to high pressure us into a $9K job on the spot. I said that we would need time to price comparison shop before saying yes to a job of that price. We had no idea we would need the entire line replaced. They pressured us even further saying that if we pulled the trigger right now they would take several hundred off the price bringing it to $8,500, but if they drove away the price would be 9K. We said we would still need time to decide and comparison shop, but asked them to close up the sewer line so we were not left with exposed raw sewage in our yard (we have small children living next door that play outside). They refused to even seal up the open line and install the clean out pipe saying that they would do it when they did the entire line and not before because installing it now would not be the correct way to do this job. We learned later that this was incorrect information and had the line closed AND snaked before the pipe was replaced with no problem a few weeks later. After they came out the house we were living in was suddenly unusable. Everything was at least functioning before they came out. more