Very polite staff. They will call to confirm and even reconfirm appointments (just a good business practice). A replacement of a hot water heater was perfect and quickly handled. Overpriced, but I'm not complaining as the problem was diagnosed and corrected right away. A couple other plumbing issues were handled very well too. Again, my only concern was that the repairs were overpriced based upon comparisons to competitors. Later, the same company handled an AC problem. It was not corrected the first time. In fact, within a few days, the entire system failed. The company is crediting the failed repair against a total AC replacement. Still, overpriced. Still, my instincts tell me these are honest people who are doing their best. Neighbors tell me they have a good reputation despite being overpriced (yeah, I've heard this multiple times). I'd shop for prices to negotiate a fair price. But I've been happy with this business, for the most part, so far. We'll see...
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