ADT Security Services, Inc.

Absolutely horrible. Worse than AT&T to deal with. A nightmare. We thought we had cancelled out Patrol and ""Maintenance"" services after lots of phone calls, and faxing through a letter to cancel both. The ""maintenance"" services had been on our bill in small print, and we were charged thousands for that service over the years, and never knew it even existed. We did not use any maintenance service from them either during this time period. Then we thought in November 2011 we had worked it all out, and after overpaying our balance still due, they ""lost"" our payment (even though the check was cashed) and sent us to their collection service. Well, we sorted that out in January 2012, but never got any refund for the overpayment, and, in fact, got a whole new ""Patrol Bill"" that we thought was cancelled in November, for $750 for 6 months that was NEVER ASKED FOR. Now after many days of calling and they also hang up on you, it is still not cancelled, even though we have faxed and also emailed copies of our request to cancel something we never ordered. STAY AWAY, FOR FEAR YOUR WHOLE LIFE WILL INVOLVE DEALING WITH A TOTAL NIGHTMARE. more

very nice sales guy, but not real bright. had no answers to questions. adt is only interested in selling, NOT customer service. i imagine i will have to look far and wide to find a more blatant example of corporate stupidity trickling down to sales manager and sales rep. more

It seems as if ADT purchased most of the good competition in SoCal and that they are now as arrogant as a near-monopoly can get. \r \r Yesterday, a backup battery for my ADT alarm system began sending out signals that it ""needs to be replaced soon"" to ADT. ADT took the signal from the battery as if it were an alarm and immediately sent officers to my door who promptly began to interrogate the suspect: my housekeeper of 13 years who is from Honduras and doesn't speak English. After treating her like a criminal and forcing her to prove her identity, they finally left, leaving my housekeeper traumatized. \r \r When I got home hours later, I tried to call ADT, only to find that the alarm system had seized my landline and I couldn't make an outgoing call, not even to 911 in case of a REAL emergency! When I called ADT from my cell phone, they said ""Oh yeah! We've been getting alarms from your house all day! You need to get that battery replaced!"" \r \r I told them that my landline was seized and that I couldn't make or receive calls and asked ""is there a code I could enter to stop this process?"" ""No,"" I was told, ""you need to find the junction box and open it to disconnect the telephone jack from the system."" I asked, ""Where is the junction box?"" I was told, ""Upstairs."" ""Upstairs?"" I said. ""My house is four stories upstairs is a big place!"" She responded simply, ""That's what it says here. Upstairs.""\r \r By now it was past midnight and I finally found the junction box which was on the second lowest floor in my house (""upstairs"") and, long agnozing story short, when I opened the box, it was full of exposed wires and blinking lights and no apparent way to simply shut anything off. I said, ""I am in way over my head here. What do I do now?"" And the ADT woman said to me, ""Do you have a screwdriver?""\r \r I have had this system for eight years and have had countless false alarms, usually at inopportune moments when I am not at home. On windy days. On rainy days. For no particular or apparent reason. Once, I was in Juneau, Alaska in 2002 defending myself in a lawsuit and, during a break in my testimony, I got a breathless call from ADT telling me that there was an intruder in my home. Turned out there wasn't, but we didn't know that until I had to frantically call anyone I knew back in LA to go to my house and check on things there. I took their service plan hoping to eliminate maintenance issues. It didn't help.\r \r Now, I have told ADT to bring the wire cutters when they come to my home next week for a service call. I want them out of my life for good.\r \r Don't be fooled by this company's big ad budget and slick commercials promising ""peace of mind."" I have had nothing but problems with ADT. Does what I described sound like ""peace of mind"" to YOU?\r \r These days when no one is listening to you, the best way to respond is with a blog that goes viral. Please spread this link to anyone you know who might think of installing a home security system. Maybe THIS will get their attention.\r \r Any good security companies left in SoCal that ADT hasn't already bought up? Let me know here or at tom@blowmeuptom dot com. Cons: Prehistoric technology, slow response time, expensive more

I'd like to add some more information to ADT Security Service. Please be wary in entering into a contract with this company. There are plenty of providers out there that do not need a contractual obligation. They lock you into a 3 year deal which is not so bad as long as the service works with your configuration. If you break the service they are unwilling to negotiate or discuss any terms to ease the pain and it is 75% of the remaining contract plus a 30 day notice so becareful when you sign a contract with these guys. Customer Service is horrible and they are not interested in helping there customers. There service will not work with VOIP phone system so if your considering using them with this service do not even attempt it. My personal opinion is that you should look at other options that are way more customer friendly and can use technology that was made in the 21st century like VOIP or the internet.\r \r Bottom Line do not use ADT Home or Business Security Service. Cons: Contract and Will not work with any VOIP more