ABC Cake Shop & Bakery

I saw a very cute Nemo designed cake at a friend's house for her 1 yr old's birthday and decided that I would order the same for my 2 yr old's birthday. We also ordered the cake in chocolate. When I went to pick up the cake - it looked awful! The Nemo cake looked nothing like my friend's AND the chocolate cake was DRY too! We paid over $30 for an ugly dry tasting cake! When I called to tell ABC bakery they just sat on the phone and said NOTHING! I had to ask if they were still on the line. They said they could not do anything about it! I would have been satisfied with some sort of coupon or discount off the cake -- but it was if they did not care! I guess their business is doing so good that they don't care about CUSTOMER SERVICE anymore! Pros: Lots of designs for cakes of all ocassions Cons: If you get a Bad or Inexperienced cake decorator - you've just waisted your time and money! They are EXPENSIVE TOO! more

Ordered an ice cream cake. Picked it up. When out of my way to ensure it did not melt before party. During party, noticed there was no ice cream. Called manager the next day. I was told that maybe next time, I'll double-check the order. more