First we had to actually approach staff to order our tiles instead of them offering assistance to us, the customer. That should have been our clue to go elsewhere but we wanted to keep our business in the neighborhood and support a local merchant instead of Home Depot. While the tiles we did recieve were of fine quality, they gave us the ""runaround"" on when the some of our tiles would be available and kept telling us tomorrow. Well tomorrow is no longer 24 hours--tomorrow is now 7 days and counting. If customer service and timeliness isn't your thing, then this is the perfect merchant for you.
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