A-1 Sod Of Jacksonville Inc

Sod quality was poor and customer service was worse! more

We are sorry to hear about your experience. Here at A-1 Sod we pride ourselves in our customer service. If we are notified within 24 hours about your concerns we will refund or replace the sod. We pull from a variety of different farms so we can offer our customer the best quality sod on the market. We were unaware of your experience and would of handled it differently. Sincerely, A-1 Sod of Jacksonville, Inc. 904-262-8481 more

I wish I saw these reviews beforehand. I had exactly the same experience. Horrible sod (I've orderd tons of this stuff so I know what it's supposed to look like). Weeks later, still trying to nurse it to health, and the sandy base makes it uneven. What's worse is that I ordered Palmetto, but they sent Floratam. I caught it when we were almost done laying it. I called them and they blew it off as not available. I told them it would have been nice to let me know that I was not getting what I ordered and paid for. They did not offer to make it right, just simply said "sorry, our mistake". I had to fight with them, but in the end, got nothing since I paid up front. My neighbor (landscaper) and another friend (golf course designer) of mine both said I should have went with classic sod. They were right, just wish I asked beforehand. Pros: They said sorry Cons: Poor product, worse customer service. more