A-1 Overhead Doors Inc

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5829 West Sam Houston Pkwy N #610
Houston, TX 77041

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(281) 488-6600
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A-1 Overhead Doors Inc - Houston, TX
Reviews
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Best

We have been using A1 Overhead Doors for over 5 years, The service man is always on time and professional. They always have the parts in stock, and always have the job done in on...

Worst

Please do not get caught up in felonious reviews...the customer stated below that he has had over 5 years of service with this group back in January 2010. The company was recorde...

Editorial review from Citysearch 11/25/2013

\r \r \r May 25, 2010 \r \r \r \r \r \r Please see my complaint below:My garage door went off track (May 19,2010). A guest in my home cld A-1 Doors from an old sticker in garage. Daniel Garza came out & fixd the door,but told my 82 yr old Mother, who lives with me, that he couldn't guarantee his work because HE felt like we needed a new door altogether, even though the door was now working properly. He told her that he'd waive the $208 repair bill if we got a new door. He quoted a price of $800! He said she could write him a $400 check for a ""down payment""! Based on what Daniel told her & due to the fact that she couldn't reach me (I work @ elementary school) & didn't know what to do, she agreed to get the new door & wrote him a check for $400. He did tell my mom about a ""restocking fee"" if the order was canceled. When I got home & heard the story, I was very upset & cld Daniel @ his#. He gave me another# to call, bcuz it was after hours. I cld & spoke with a man who took my info that I was canceling the order. Nxt morning,may 20, Shelly from A-1 cld & left a msg ( mom's on a walker & can't get to the phone)that the door was in & they'd be out to install it that day. When I got home & got the msg, they hadn't come out. They knew the order was canceled. I believe she made that call so she could say they'd gotten the door to make sure we would have to pay the restock fee of $162. I had no idea they would cash my mother's check since we had canceled the order, but they did. I saw it this a.m. I cld A-1 & spoke w Shelly who said we'd have to pay the restock fee. I asked for the owner & was passed to ""Mary"". I asked if she was the owner. She wouldn't give me that info & said ""she was as far as I was going to get"" (quote). I tried to explain the circumstances but she wouldn't even consider it becuz she was very abrupt & said we had to pay it. I said that was ""bullsh*t"" & then she hung up on me saying she wasn't going to talk to me since I had ""cursed""(by that time I was pretty upset w/her&company). She'd said that the $208 for repair & the $162 restock fee would be taken out of the check & I would get the difference back. I am shocked & saddened that they wouldn't even consider their guy's role in the whole situation-with my elderly mom. I feel we should NOT have to pay the restocking fee. I feel that Daniel took advantage of my mom knowing she was elderly & would probably go along with anything he said. I don't believe that we should have to pay the restocking fee. Our door is working fine & did not need a new one. Their only care is $, not cust svc.\r \r \r more

Poor Craftsmanship & Poor Quality & Poor Customer Service 6/7/2011

Please do not get caught up in felonious reviews...the customer stated below that he has had over 5 years of service with this group back in January 2010. The company was recorded until late 2006 - almost 3 years and 8 months. This review is from a real customer not a friend of the owner ""MDJ"" more

very happy 12/2/2010

We have been using A1 Overhead Doors for over 5 years, The service man is always on time and professional. They always have the parts in stock, and always have the job done in one service call. I recommend them to everyone I know. more

Garage door installation 10/21/2010

Excellent customer service response team. They handled my call courteously and promptly. The price for new door was reasonable. The installer was very punctual and arrived within the time slot I was given. Installation was quick and professional ,keep up the good work. We will continue to recommend your business. more
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