Poor customer service as far as I am concerned. I had been using them on a maintenance contract. My AC went out on the 4th of July. I called them at 6am to let them know, yes, I know it is a holiday, etc, but would they please call back. By 10:30am, I called back, reqluesting a call. They then called back, stating,""The phone has been ringing off the hook & you know it is a holiday."" She gave me a time for 10 am the NEXT day & I said, let me check around. She said, ""either you take this time or we cannot guarantee a time for you!""
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