10/23/22 - UNRESPONSIVE - Len installed a Custom Closet in our Front Bedroom and a Custom Shelving & Bench in our entryway. He has been UNRESPONSIVE to us in completing this project. I communicated with Len via email with photos and phone regarding (1) the hallway adjustable shelf back panel not being secure and moving when I tried to adjusted the shelf. (2) We are still missing additional shelving which was included in my design which I gave him a copy of and had emailed him. I had already purchased the baskets to go on the shelves. (3) He still hasn't completed the underside of the entry bench which is included in the design I originally sent him and the sketch drawing he did when we signed the contract. (4) The front bedroom closet has no "skin covering" the top shelf so items can fall through the cracks in-between the wood panels. There are two wooden blocks that are holding the panels in place which will tear clothing items placed on the shelf and look horrible. I assumed that this was a temporary fix and he would replace the wooden blocks with brackets. (5) I accidentally overpaid him $61.00 which he has acknowledged and REFUSES to return our money to us.
WE have not had any design changes since we began this project. LEN chose to alter the project midstream (without informing us BEFOREHAND) because he didn't want to purchase any additional wood.
FYI - the closet panels look pretty. The drawers do NOT have soft-close hinges (which you would expect in a custom closet - he doesn't like to install them and won't "guarantee" them so he doesn't offer it). The drawers do NOT have dovetail joints. The closet panels are a "tight fit" and not really "secured" into the back wall.
I am really disheartened that we are being treated this way and he has "ghosted" us. How can you "guarantee your work if you don't complete the project?
I know he began working out of his backyard a few months ago. Is he still in business?
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