A J Michaels Plumbing Heating & Remodeling

AJ Michaels has horrible customer service. Our business was having trouble with air conditioning. They were scheduled to come out a week after the call. However, they did not arrive at the scheduled window. When I called to ask about the status of their arrival, they informed me that the request had been canceled by "the customer." Since I was the customer, and the only one who knew which company had been contacted for the repairs, I was perplexed. They insisted that someone had called to cancel the repair call. They finally "comprised" and said they could send someone out in another week and charge $99 instead of $149. I told them, forget it, I was calling a more reliable company. Don't even bother with AJ Michaels in Baltimore. more

AJ Michaels installed a heater/air conditioner unit for me in my condominium 10 years ago. Up to now, my only contact with them has been to buy a new filter each year. I had a problem with my air conditioner during a heat wave, and they responded quickly and fixed the problem. Courteous and efficient company. Mark more

3 weeks ago when I moved into a new place my shower head broke off in the wall. I called Aj Michaels to get an estimate and it took them a week to get out here, that was a friday. I told the guy price sounds good and gave him the green light. He told me he couldn't do it then that the office would call me and make an appointment but it should be first of the week. Monday came and went so tuesday afternoon I called them, the lady told me they were all booked up and friday was the soonest. After some discussion she then said well I should be able to work you in for wed. afternoon. Then wed came and went I called again(They have never called me). Then she told me they weren't able to make it but they will be here fri morning between 8 and 9. Now its 11am so once again I call them, the lady then can't find my job order after she finally locates it she informs me that they had to "special order" the fitting and no place in all of Baltimore had the part and they are still waiting for UPS. She also tells me if it doesn't get here today that it would be monday. It will be 3 weeks monday since my shower broke and since I first called them. BEWARE USE SOMEONE ELSE THEY CHARGE TOO MUCH MONEY TO YANK YOU AROUND!!!!!! more

Over the summer we had an issue with our toilet and the flush. It was very slow and would overflow, so we called AJ Michaels. We had no problem getting an appointment and the plumber was friendly. He explained that something was lodged in the pipe and he ran a tool down the pipe. It was fixed and only took a few minutes. After talking to people, we found that we were really overcharged. more