Making a reservation was very time intensive to begin with. When I emailed to confirm the dates and times, the reply included only the times and no dates. When I sent an email back for clarification of dates this is the reponse I received ""I don't know what you don't understand about the times the shuttle time is given to you.Its not a private car its van service ok!"" Very snotty in my opinion. When I called to explain what I wanted clarified, she was short and rude. I found transportation less expensive with really good customer service and cancelling the reservation was just as time intensive as making the reservation. Would definitely not recommend A Busy Traveler primarily based on their very unsavory customer service.
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