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Businiess name:
Roberts Salon & Day Spa
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Review by:
citysearch c.
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Review content:
I have been going to Robert's for the past 8 years to get my hair cut and colored, since I was in high school. I have seen about 4 different stylists since I've gone there. I think that some of the problems people seem to have has to do with price or individual stylists. I have had 2 stylists there that I have seen long term. My current one I've seen her for 5 years now. She is very good at color, but I have found it is helpful to be very direct and specific. I have also asked to be shown pictures of what she has in mind, so she doesn't misunderstand me. She also is very attentive when I wait on my color. I have had many people ask me where I get my hair done and who by. So I have definitely sent business their way.
The most negative experience I had there was when my regular stylist wasn't available on my winter break several years ago and I took a first available stylist. I'm not sure if she still works there, but she seemed very out of touch with what I was saying. And I essentially wanted a shorter version of my current hair cut. And she cut it twice as short as my ideal cut, when I was specific with length. It also looked completely off.
I also have issue with the price. I can only afford to get my hair done about 3 times a year, because I want to stick with my stylist. I would come in more if it wasn't so expensive.
I would recommend they do a customer comment card system online or in store. I think many people don't want to offend someone, so they leave and never come back. Then they never know why, so I don't know how they'd improve.
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