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Businiess name:
Savio Lighting Inc
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Review by:
citysearch c.
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Review content:
We ordered from Savio lighting because of their great selection and there shipping guarantee (most items ship within 72 hours as stated on their site).
Well, not only did it take 2.5-3 weeks for our items to arrive. But when the 2nd light arrived it was the wrong item. Savio light is local, so I called to see if they had the correct item in stock. They took all my info down and said they would call me back that day. I never heard back from them. I called back the next day and told them what happened, and they said they'd look into it and call me back. I thought they were joking for a second but they were serious. Now, if one of the above issues happened then fine -- no business is perfect. But we weren't feeling the love at this point.
In the end, they contacted the manufacturer who pulled the incorrect item and drop shipped to us. They said, that the company would be sending us the correct item out that day, and would send us a slip for return of the wrong item. So, Savio ended up stepping up to the plate and making things right for us.
Pros: nice product line
Cons: sent wrong items and it took 2.5-3 weeks, didn't return call
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